FAQ

Individual verification

Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Apr 4, 20259
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on May 19, 20255
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Apr 1, 20252
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Feb 19, 2025Updated on Apr 1, 20257
Guide to ID and selfie photos for identity verification
Published on Feb 14, 2024Updated on Apr 4, 202586
A beginner's guide to identity verification
Published on Nov 30, 2023Updated on Apr 4, 2025590
How do I verify an individual account?
Published on Nov 30, 2023Updated on Apr 4, 2025499
How do I submit my proof of address (POA)?
Published on Nov 22, 2023Updated on Apr 4, 202569
How long does it take to complete my identity verification?
Published on Nov 22, 2023Updated on Apr 1, 202526
Why did my identity verification fail?
Published on Nov 22, 2023Updated on Apr 1, 202537

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