FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Nov 17, 2025
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Nov 17, 20254
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Nov 17, 202510
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Sep 9, 2025
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Sep 8, 20254
How do I secure my exchange account?
Published on Aug 15, 2025Updated on Sep 8, 20253
How to fix passkey error 50162 on Android devices
Published on Dec 4, 2025Updated on Dec 10, 2025
Guide to ID and selfie photos for identity verification
Published on Feb 14, 2024Updated on Sep 9, 2025146
How do I verify an individual account?
Published on Nov 30, 2023Updated on Nov 10, 2025671
A beginner's guide to identity verification
Published on Nov 30, 2023Updated on Sep 9, 2025785
How do I submit my proof of address (POA)?
Published on Nov 22, 2023Updated on Nov 3, 2025123
Why did my identity verification fail?
Published on Nov 22, 2023Updated on Sep 9, 202540
How long does it take to complete my identity verification?
Published on Nov 22, 2023Updated on Sep 9, 202531

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