FAQ
Individual verification
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Apr 4, 20258
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Apr 1, 20252
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Feb 19, 2025Updated on Apr 1, 20256
- What documents are accepted as proof of sources of wealth and funds?Published on Oct 2, 2024Updated on Apr 1, 20255
- Guide to ID and selfie photos for identity verificationPublished on Feb 14, 2024Updated on Apr 4, 202576
- A beginner's guide to identity verificationPublished on Nov 30, 2023Updated on Apr 4, 2025549
- How do I verify an individual account?Published on Nov 30, 2023Updated on Apr 4, 2025422
- How do I submit my proof of address (POA)?Published on Nov 22, 2023Updated on Apr 4, 202556
- How long does it take to complete my identity verification?Published on Nov 22, 2023Updated on Apr 1, 202525
- Why did my identity verification fail?Published on Nov 22, 2023Updated on Apr 1, 202537
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