FAQ

Account, security, and verification

How do I close my account?
Published on Mar 5, 2025Updated on Mar 7, 20251
How do I create passkeys? (web)
Published on Feb 6, 2025Updated on Feb 21, 20253
How do I link an authenticator app?
Published on Nov 30, 2023Updated on Jan 27, 202515
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Feb 10, 20251
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Feb 25, 2025
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Mar 7, 2025
How do I know what my institution type is?
Published on Oct 13, 2023Updated on Mar 7, 2025
Which types of institutions are supported by OKX TR?
Published on Jan 29, 2025Updated on Mar 7, 2025
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on Mar 7, 20251
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Feb 24, 2025
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Mar 7, 20251
What onboarding information is required for a family office?
Published on Jan 31, 2025Updated on Feb 24, 20252
What onboarding information is required for the non-profit organization (NPO)
Published on Oct 13, 2023Updated on Mar 7, 2025
What onboarding information is required for a Trust?
Published on Jan 31, 2025Updated on Mar 6, 2025
What onboarding information is required for the government-owned enterprise?
Published on Jan 31, 2025Updated on Mar 6, 2025

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