FAQ

Account, security, and verification

Identity linked to another account: verification and ownership FAQ
Published on Aug 28, 2026Updated on Sep 2, 2026
What proof of address documents can I submit?
Published on Aug 28, 2026Updated on Aug 28, 2026
How do I update my verified name, identity information, document, or country of residence?
Published on Aug 28, 2026Updated on Aug 28, 2026
Individual identity verification eligibility, review time and supported identity documents
Published on Aug 28, 2026Updated on Aug 28, 2026
Institutional verification: status, tasks, rejection and information updates
Published on Aug 28, 2026Updated on Aug 28, 2026
How to Choose a Transaction Purpose for Crypto Asset Transfers?
Published on Aug 14, 2026Updated on Aug 17, 2026
What should I do if facial recognition fails?
Published on May 11, 2026Updated on Aug 10, 20263
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Aug 11, 2026
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Aug 11, 20267
Important Notice for Users Registered with a Foreign Identification Number
Published on Apr 11, 2025Updated on Aug 11, 202613
Kimlik Doğrulama Güncellemesi Hakkında Bilgilendirme
Published on Apr 10, 2025Updated on Aug 11, 20262,510
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Aug 11, 202612
What onboarding information is required for a Publicly Traded Company?
Published on Jan 31, 2025Updated on Aug 11, 20265
What onboarding information is required for the government-owned enterprise?
Published on Jan 31, 2025Updated on Aug 11, 202611
What onboarding information is required for a Trust?
Published on Jan 31, 2025Updated on Aug 11, 20267

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