FAQ

Deposit and withdrawal

Why can’t I see or use my crypto balance?
Published on Oct 14, 2025Updated on Aug 11, 20261
What should I do if my withdrawal was sent to the wrong user ID (UID)?
Published on Oct 13, 2025Updated on Aug 11, 20261
Address type upgrade FAQ
Published on Aug 26, 2025Updated on Aug 5, 20266
Regulation On Measures Regarding MASAK
Published on Jul 21, 2025Updated on Aug 5, 2026105
Account Information Request – MASAK Communiqué (Serial No: 29)
Published on Mar 29, 2025Updated on Aug 11, 2026321
Account Information Request – MASAK Communiqué (Serial No: 29)
Published on Mar 29, 2025Updated on Aug 11, 20266
Crypto Asset Withdrawal Limits and Waiting Periods
Published on Mar 29, 2025Updated on Aug 11, 202657
How to Withdrawal Under the Travel Rule?
Published on Feb 24, 2025Updated on Aug 11, 20261
How to Deposit Under the Travel Rule?
Published on Feb 24, 2025Updated on Aug 11, 20265
Travel Rule FAQ
Published on Feb 24, 2025Updated on Aug 11, 20262,281
How do I request an increase in Turkish lira deposit and withdrawal limits?
Published on Feb 19, 2025Updated on Aug 11, 202617
How to deposit TRY (App)?
Published on Dec 12, 2024Updated on Aug 11, 2026891
Why is my withdrawal taking longer than usual?
Published on Nov 8, 2024Updated on Aug 5, 202633
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Aug 5, 202613
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Aug 5, 202627

Showing 1-15 of 51 articles