FAQ

Individual verification

What should I do if facial recognition fails?
Published on May 11, 2026Updated on May 29, 20261
How to fix passkey error 50162 on Android devices
Published on Dec 4, 2025Updated on May 29, 20261
How do I secure my exchange account?
Published on Aug 15, 2025Updated on May 29, 20268
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on May 29, 2026
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on May 29, 20267
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on May 29, 202612
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jun 10, 20266
Guide to ID and selfie photos for identity verification
Published on Feb 14, 2024Updated on May 29, 2026173
How do I verify an individual account?
Published on Nov 30, 2023Updated on May 29, 2026867
A beginner's guide to identity verification
Published on Nov 30, 2023Updated on May 29, 2026807
How long does it take to complete my identity verification?
Published on Nov 22, 2023Updated on May 29, 202643
How do I submit my proof of address (POA)?
Published on Nov 22, 2023Updated on May 29, 2026154
Why did my identity verification fail?
Published on Nov 22, 2023Updated on May 29, 202641
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on May 29, 20265

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