FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 4, 2025
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jun 27, 20251
What should I expect when changing my country of residence to one within the European Economic Area (EEA)?
Published on Jun 12, 2025Updated on Jun 24, 2025
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Apr 4, 20259
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jul 7, 2025
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Apr 1, 20253
Guide to ID and selfie photos for identity verification
Published on Feb 14, 2024Updated on Apr 4, 2025113
How do I verify an individual account?
Published on Nov 30, 2023Updated on Jul 7, 2025541
A beginner's guide to identity verification
Published on Nov 30, 2023Updated on Apr 4, 2025658
How do I submit my proof of address (POA)?
Published on Nov 22, 2023Updated on Apr 4, 202591
How long does it take to complete my identity verification?
Published on Nov 22, 2023Updated on Apr 1, 202526
Why did my identity verification fail?
Published on Nov 22, 2023Updated on Apr 1, 202538

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