FAQ
Individual verification
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Jul 4, 2025
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Jun 27, 2025
- What should I expect when changing my country of residence to one within the European Economic Area (EEA)?Published on Jun 12, 2025Updated on Jun 24, 2025
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Apr 4, 20259
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Jul 7, 2025
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Apr 1, 20253
- Guide to ID and selfie photos for identity verificationPublished on Feb 14, 2024Updated on Apr 4, 2025106
- How do I verify an individual account?Published on Nov 30, 2023Updated on Jul 7, 2025533
- A beginner's guide to identity verificationPublished on Nov 30, 2023Updated on Apr 4, 2025647
- How do I submit my proof of address (POA)?Published on Nov 22, 2023Updated on Apr 4, 202588
- How long does it take to complete my identity verification?Published on Nov 22, 2023Updated on Apr 1, 202526
- Why did my identity verification fail?Published on Nov 22, 2023Updated on Apr 1, 202538
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