FAQ

Individual verification

Individual identity verification eligibility, review time and supported identity documents
Aug 28, 2026Published on Aug 28, 2026Nov 5, 2026Updated on Nov 5, 2026
How do I update my verified name, identity information, document, or country of residence?
Aug 28, 2026Published on Aug 28, 2026Sep 21, 2026Updated on Sep 21, 20261
Identity linked to another account: verification and ownership FAQ
Aug 28, 2026Published on Aug 28, 2026Sep 2, 2026Updated on Sep 2, 20263
What proof of address documents can I submit?
Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 20261
How to Choose a Transaction Purpose for Crypto Asset Transfers?
Aug 14, 2026Published on Aug 14, 2026Aug 17, 2026Updated on Aug 17, 20262
What should I do if facial recognition fails?
May 11, 2026Published on May 11, 2026Aug 10, 2026Updated on Aug 10, 20264
How do I complete the required tasks shown in the app?
Jul 3, 2025Published on Jul 3, 2025Aug 11, 2026Updated on Aug 11, 2026
What's KYC: What to expect and why it matters?
Jun 24, 2025Published on Jun 24, 2025Aug 11, 2026Updated on Aug 11, 20267
Why am I asked to confirm my personal details again?
Mar 19, 2025Published on Mar 19, 2025Aug 11, 2026Updated on Aug 11, 202612
What are Source of Funds (SoF) and Source of Wealth (SoW)? Which Documents Can You Provide?
Dec 24, 2024Published on Dec 24, 2024Aug 27, 2026Updated on Aug 27, 20269
Guide to ID and selfie photos for identity verification
Feb 14, 2024Published on Feb 14, 2024Aug 5, 2026Updated on Aug 5, 2026191
A beginner's guide to identity verification
Nov 30, 2023Published on Nov 30, 2023Aug 5, 2026Updated on Aug 5, 2026829
How do I verify an individual account?
Nov 30, 2023Published on Nov 30, 2023Aug 5, 2026Updated on Aug 5, 2026909
How long does it take to complete my identity verification?
Nov 22, 2023Published on Nov 22, 2023Sep 3, 2026Updated on Sep 3, 202650
Why did my identity verification fail?
Nov 22, 2023Published on Nov 22, 2023Aug 5, 2026Updated on Aug 5, 202643

Showing 1-15 of 17 articles