FAQ
Individual verification
- My account says “We need to know more about you.” What should I do?Published on Aug 28, 2026Updated on Aug 28, 2026
- What proof of address documents can I submit?Published on Aug 28, 2026Updated on Aug 28, 2026
- How do I update my verified name, identity information, document, or country of residence?Published on Aug 28, 2026Updated on Aug 28, 2026
- Individual identity verification eligibility, review time and supported identity documentsPublished on Aug 28, 2026Updated on Aug 28, 2026
- Identity linked to another account: verification and ownership FAQPublished on Aug 28, 2026Updated on Aug 28, 2026
- How to Choose a Transaction Purpose for Crypto Asset Transfers?Published on Aug 14, 2026Updated on Aug 17, 2026
- What should I do if facial recognition fails?Published on May 11, 2026Updated on Aug 10, 20263
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Aug 11, 2026
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Aug 11, 20267
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Aug 11, 202612
- What are Source of Funds (SoF) and Source of Wealth (SoW)? Which Documents Can You Provide?Published on Dec 24, 2024Updated on Aug 27, 20269
- Guide to ID and selfie photos for identity verificationPublished on Feb 14, 2024Updated on Aug 5, 2026184
- A beginner's guide to identity verificationPublished on Nov 30, 2023Updated on Aug 5, 2026814
- How do I verify an individual account?Published on Nov 30, 2023Updated on Aug 5, 2026895
- Why did my identity verification fail?Published on Nov 22, 2023Updated on Aug 5, 202643
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