FAQ

Account, security, and verification

Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Apr 4, 20259
How do I close my account?
Published on Mar 5, 2025Updated on Apr 1, 20253
How do I create passkeys? (web)
Published on Feb 6, 2025Updated on Apr 24, 20254
How do I link an authenticator app?
Published on Nov 30, 2023Updated on May 31, 202524
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on May 19, 20255
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Apr 1, 20252
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Apr 1, 2025
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Apr 1, 2025
How do I know what my institution type is?
Published on Oct 13, 2023Updated on Apr 1, 20251
Which types of institutions are supported by OKX TR?
Published on Jan 29, 2025Updated on Apr 1, 20251
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on Apr 1, 20251
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Apr 1, 2025
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Apr 1, 20253
What onboarding information is required for a family office?
Published on Jan 31, 2025Updated on Apr 1, 20254
What onboarding information is required for the non-profit organization (NPO)
Published on Oct 13, 2023Updated on May 31, 2025

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