FAQ
Account management and security
- How do I close my account?Published on Mar 5, 2025Updated on Mar 7, 20251
- How do I create passkeys? (web)Published on Feb 6, 2025Updated on Feb 21, 20253
- How do I link an authenticator app?Published on Nov 30, 2023Updated on Jan 27, 202515
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Feb 26, 20254
- How do I download my account statements?Published on Nov 6, 2024Updated on Jan 26, 2025
- How do I whitelist OKX TR email?Published on Feb 29, 2024Updated on Jan 27, 20254
- How do I transfer/deposit crypto with my sub-accounts?Published on Dec 19, 2023Updated on Mar 7, 20255
- I haven't received the SMS codePublished on Dec 1, 2023Updated on Jan 28, 2025322
- How do I change my phone number?Published on Dec 1, 2023Updated on Jan 27, 202534
- How do I change my authenticator app?Published on Dec 1, 2023Updated on Oct 2, 202455
- What is sub-account?Published on Nov 30, 2023Updated on Mar 7, 2025
- How do I create passkeys? (app)Published on Nov 30, 2023Updated on Feb 21, 202549
- How do I reset Two-factor authentication (2FA)?Published on Nov 30, 2023Updated on Jan 27, 202534
- How do I freeze my account? (app)Published on Nov 30, 2023Updated on Jan 27, 20256
- How do I migrate my email address or phone number to another account? (app)Published on Nov 30, 2023Updated on Jan 27, 20255
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