FAQ
Account management and security
- How do I reset Two-factor authentication (2FA)?Published on Nov 30, 2023Updated on Apr 1, 202549
- My mobile phone isn't working, what should I do?Published on Nov 30, 2023Updated on Apr 1, 2025101
- My authenticator app isn't working, what should I do?Published on Nov 30, 2023Updated on Apr 1, 202521
- How do I migrate my email address or phone number to another account? (web)Published on Nov 30, 2023Updated on Apr 1, 20251
- How do I freeze my account? (app)Published on Nov 30, 2023Updated on Apr 1, 20256
- What can I do if my device is running in an unsafe environment?Published on Nov 22, 2023Updated on Apr 1, 20251
- How do I change my email?Published on Nov 21, 2023Updated on Apr 1, 20254
- Why is my account frozen and how do I unfreeze it?Published on Nov 20, 2023Updated on Apr 24, 2025150
- How do I change my login password?Published on Nov 20, 2023Updated on Apr 18, 202597
- How do I authorize a new device when I log in?Published on Nov 20, 2023Updated on Apr 1, 2025197
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