FAQ
Account management and security
- How do I freeze my account? (web)Published on Nov 30, 2023Updated on Jan 27, 20253
- My mobile phone isn't working, what should I do?Published on Nov 30, 2023Updated on Dec 20, 202487
- My authenticator app isn't working, what should I do?Published on Nov 30, 2023Updated on Nov 3, 202421
- How do I migrate my email address or phone number to another account? (web)Published on Nov 30, 2023Updated on Oct 2, 20241
- What can I do if my device is running in an unsafe environment?Published on Nov 22, 2023Updated on Mar 7, 20251
- How do I change my email?Published on Nov 21, 2023Updated on Jan 27, 20254
- How do I change my login password?Published on Nov 20, 2023Updated on Mar 14, 202591
- How do I authorize a new device when I log in?Published on Nov 20, 2023Updated on Jan 27, 2025178
- Why is my account frozen?Published on Nov 20, 2023Updated on Jan 27, 2025139
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