How do I change my phone number?
Self-service tool
For quick access, click the button below:
I can log in to my account
On the app
Open the OKX TR app, go to User Center, and select Profile
Select User Center at the top left corner
Find Security and select Security center before selecting Phone
Select Change mobile number and enter your phone number in the New phone number field
Select Send code in both the SMS code sent to new phone number and SMS code sent to current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly
Enter the two-factor authentication (2FA) code to continue (if any)
You'll receive an email/SMS confirmation upon successfully changing your phone number
On the web
Go to Profile and select Security
Find Phone verification and select Change phone number
Select the country code and enter your phone number in the New phone number field
Select Send code in both the New phone SMS verification and Current phone SMS verification fields. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly
Enter the two-factor authentication (2FA) code to continue (if any)
You'll receive an email/SMS confirmation upon successfully changing your phone number
I can't log in to my account
You can unlink your phone number by yourself on the two-factor verification page, or contact customer support to reset your phone number.
Note: you're not allowed to perform withdrawal within 24 hours after you've changed your phone number.