How do I change my phone number?

Self-service tool

For quick access, click the button below:

I can log in to my account

On the app

1. Open the OKX TR app, go to User Center, and select Profile

   

   Select User Center at the top left corner

2. Find Security and select Security center before selecting Phone

3. Select Change mobile number and enter your phone number in the New phone number field

4. Select Send code in both the SMS code sent to new phone number and SMS code sent to current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly

5. Enter the two-factor authentication (2FA) code to continue
   Note: select Unable to verify if you can't complete the verification

   

   Select Unable to verify at the bottom of the page

6. You'll receive an email/SMS confirmation upon successfully changing your phone number

On the web

1. Go to Profile and select Security

2. Find Phone verification and select Change phone number

3. Select the country code and enter your phone number in the New phone number field

4. Select Send code in both the New phone SMS verification and Current phone SMS verification fields. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly

5. Enter the two-factor authentication (2FA) code to continue
   Note: select Unable to verify if you can't complete the verification

6. You'll receive an email/SMS confirmation upon successfully changing your phone number

I can't log in to my account

You can unlink your phone number by yourself on the two-factor verification page, or contact customer support to reset your phone number.

Note: you're not allowed to perform withdrawal within 24 hours after you've changed your phone number.