How do I change my authenticator app?

Published on Dec 1, 2023Updated on Oct 2, 20242 min read27

Self-service tool

For quick access, click the button below:

Change authenticator app

I can log in to my account

On the app

  1. Open the OKX TR app, go to User Center, and select Profile

    Open user center menu on OKX TR app

    Select user center on main page

  2. Go to Security and select Security center > Authenticator app > Change authenticator app

  3. Follow the on-screen instructions and select Next

  4. Complete the two-factor authentication (2FA) verification

  5. You'll receive an email/SMS confirmation upon changing authenticator app successfully

On the web

  1. Go to Profile and select Security

    CT-web-security-homepage en

    Find Security on the Profile page

  2. Find authenticator app and select Change

    CT-web-security-change auth app en

    Find authenticator app in the Authentication methods

  3. Follow the on-screen instructions and click Confirm

  4. You'll receive an email/SMS confirmation upon successfully changing your authenticator app

I can't log in to my account

If you can't log in to your account, you can only reset your authenticator app on the OKX TR app.

  1. Enter your account on log in page, select Next

  2. Select Forgot your password on enter password page and Confirm your phone/email

  3. Select Security verification unavailable to start reset your authenticator app

  4. Follow the on-screen instructions or contact customer service to reset your authenticator app

Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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Self-service tool
I can log in to my account
On the app
On the web
I can't log in to my account