FAQ

Account, security, and verification

How do I change my authenticator app?
Published on Dec 1, 2023Updated on Apr 1, 202560
How do I change my phone number?
Published on Dec 1, 2023Updated on Apr 1, 202535
I haven't received the SMS code
Published on Dec 1, 2023Updated on Apr 1, 2025379
How do I create passkeys? (app)
Published on Nov 30, 2023Updated on Apr 11, 202550
A beginner's guide to identity verification
Published on Nov 30, 2023Updated on Apr 4, 2025496
How do I verify an individual account?
Published on Nov 30, 2023Updated on Apr 4, 2025390
How do I migrate my email address or phone number to another account? (app)
Published on Nov 30, 2023Updated on Apr 1, 20255
What is sub-account?
Published on Nov 30, 2023Updated on Apr 1, 20251
How do I freeze my account? (web)
Published on Nov 30, 2023Updated on Apr 1, 20253
How do I reset Two-factor authentication (2FA)?
Published on Nov 30, 2023Updated on Apr 1, 202544
My mobile phone isn't working, what should I do?
Published on Nov 30, 2023Updated on Apr 1, 202596
My authenticator app isn't working, what should I do?
Published on Nov 30, 2023Updated on Apr 1, 202521
How do I migrate my email address or phone number to another account? (web)
Published on Nov 30, 2023Updated on Apr 1, 20251
How do I freeze my account? (app)
Published on Nov 30, 2023Updated on Apr 1, 20256
How do I submit my proof of address (POA)?
Published on Nov 22, 2023Updated on Apr 4, 202552

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