FAQ

Account management and security

How do I transfer/deposit crypto with my sub-accounts?
Published on Dec 19, 2023Updated on Apr 1, 202520
I haven't received the SMS code
Published on Dec 1, 2023Updated on May 29, 2026803
How do I change my authenticator app?
Published on Dec 1, 2023Updated on May 29, 2026118
How do I change my phone number?
Published on Dec 1, 2023Updated on May 29, 202653
How do I freeze my account? (web)
Published on Nov 30, 2023Updated on Jun 16, 20267
How do I migrate my email address or phone number to another account? (web)
Published on Nov 30, 2023Updated on May 29, 20267
How do I freeze my account? (app)
Published on Nov 30, 2023Updated on May 29, 202611
My authenticator app isn't working, what should I do?
Published on Nov 30, 2023Updated on May 29, 202622
How do I migrate my email address or phone number to another account? (app)
Published on Nov 30, 2023Updated on May 29, 202614
How do I create passkeys? (app)
Published on Nov 30, 2023Updated on May 29, 202672
How do I reset Two-factor authentication (2FA)?
Published on Nov 30, 2023Updated on May 29, 2026131
What is sub-account?
Published on Nov 30, 2023Updated on May 29, 202616
My mobile phone isn't working, what should I do?
Published on Nov 30, 2023Updated on May 29, 2026260
How do I link an authenticator app?
Published on Nov 30, 2023Updated on May 29, 202640
What can I do if my device is running in an unsafe environment?
Published on Nov 22, 2023Updated on May 29, 20261

Showing 16-30 of 33 articles