FAQ
Account management and security
- How do I create passkeys? (app)Published on Nov 30, 2023Updated on Sep 8, 202551
- How do I migrate my email address or phone number to another account? (app)Published on Nov 30, 2023Updated on Sep 8, 20259
- What is sub-account?Published on Nov 30, 2023Updated on Sep 8, 20257
- My authenticator app isn't working, what should I do?Published on Nov 30, 2023Updated on Sep 8, 202522
- How do I freeze my account? (app)Published on Nov 30, 2023Updated on Sep 8, 20258
- How do I freeze my account? (web)Published on Nov 30, 2023Updated on Sep 8, 20254
- How do I migrate my email address or phone number to another account? (web)Published on Nov 30, 2023Updated on Apr 1, 20252
- What can I do if my device is running in an unsafe environment?Published on Nov 22, 2023Updated on Sep 8, 20251
- How do I change my email?Published on Nov 21, 2023Updated on Sep 8, 20255
- How do I authorize a new device when I log in?Published on Nov 20, 2023Updated on Sep 8, 2025244
- Why is my account frozen and how do I unfreeze it?Published on Nov 20, 2023Updated on Sep 8, 2025174
- How do I change my login password?Published on Nov 20, 2023Updated on Sep 8, 2025115
Showing 16-27 of 27 articles