How do I make a withdrawal? (app)

There are 2 withdrawal methods on OKX TR:

• On-chain withdrawal: Transfer crypto via network to a wallet or an exchange.

• Internal transfer: Transfer crypto instantly with zero fees to OKX TR users.

Getting started

Open your OKX TR app, select Withdraw, and then select withdraw crypto

Opening withdraw page

On-chain withdrawal

1. Select crypto to withdraw and on-chain withdrawal method

   

   Select the crypto that you want to withdraw on the Withdrawal page

2. Complete the withdrawal details below and select Next

   • Fill in Address/domain
     Note: you can enable whitelist mode to protect your assets

   • Select the withdrawal network from available options
     Note: normally the system will automatically match the network for the selected address; if there are multiple networks available, you need to ensure the withdrawal network selected is the same as the deposit network in other exchanges or wallets to avoid any losses

   • Amount
     Note: the withdrawal amount should be more than the minimum amount.

   • Fees
     Note: the network fee can vary between networks and is determined by blockchain

     

     Fill in withdrawal details on the on-chain withdrawal page

3. Complete the 2FA verification and select Confirm, your withdrawal order will be submitted

   

   Withdrawal verification for on-chain withdrawal

Note: some cryptos (E.g. XRP) may require tags to complete the withdrawal, which is usually a sequence of numbers. It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.

Internal transfer

1. Select crypto to withdraw and internal (free) withdrawal method

   

   Select the crypto that you want to withdraw on the Withdrawal page

2. Complete the withdrawal details and select Next

   • Select address type and account info (Phone number / Email / Sub-account / UID) Note: you can enable whitelist mode to protect your assets

     

     Select address type for internal transfer

   • Amount Note: the withdrawal amount should be more than the minimum amount.

     

     Fill in withdrawal details on the internal withdrawal page

Note: the withdrawal recipient needs to be a verified user, learn more on how you can be verified here.

3. Complete the 2FA verification and select Confirm, your withdrawal order will be submitted

Withdrawal verification for internal transfer

Note: if you changed your mind, you can cancel the request within 1 minute and no fees will be charged.

FAQ

1. How to choose the deposit/withdrawal network?

When selecting a withdrawal network, the network used on the other exchange or wallet must match the OKX TR withdrawal network. For example, both should be Tron (TRC20); Otherwise, assets may be lost.

2. How to perform security verification for withdrawals?

To ensure asset security, security verification must be completed before withdrawing. You can't disable or switch verification methods, please follow the prompts on the page. If you'd like to set up a passkey (fingerprint unlock or face ID), learn more here: How do I create passkeys? (app)

3. How is multi-factor verification performed during withdrawals?

If your phone number, email, and authenticator app are all bound, you‘ll need to complete authenticator app and email verification during withdrawal. SMS verification can't be used in this case.

4. What if I don't receive the verification code?

If you do not receive a verification code, please refer to I haven't received the SMS code

5. Why is withdrawal verification required?

Withdrawal verification is not only a compliance requirement, but also an effective way to ensure that the operation is performed by you, preventing mistakes or unauthorized withdrawals by others.

6. How to withdraw non-tradable assets?

If you accidentally transfer non-tradable assets to your account, learn more here: What should I do if I accidentally deposit crypto that OKX TR doesn't support?

7. What if the withdrawal address can't be copied or pasted?

If you can't copy/paste the withdrawal address, check whether the app has permission to access the clipboard. Some devices require permission settings under Other Permissions in the app info (different device brands have different paths to access these settings; you can search for instructions specific to your device model.). Authorize and restart your device before trying again.

8. Can I withdraw in batches?

Currently, batch withdrawals are not supported.

9. Why can't I initiate a withdrawal?

The withdrawal page displays Minimum Amount, 24-hour Withdrawal Limit, and Fees. Make sure your withdrawal meets these parameters.

10. What is the withdrawal whitelist mode?

In withdrawal whitelist mode, withdrawals are allowed only to addresses in your address book. It can't be made to manually enter addresses. Enabling the whitelist mode is recommended to enhance asset security.

11. Why do some assets require a tag/memo during withdrawal?

Some assets require a tag/memo, which is usually a string of numbers. For example, for XRP, after filling in the withdrawal address, the tag must also be filled in, otherwise assets may be lost.

12. How do I delete a withdrawal address?

App: Tap Assets > Withdraw > Withdraw crypto > search for USDT > Address book. Select the address you'd like to delete and remove it.

Web: Go to Assets > Withdraw, select crypto and network, then click Manage address book. Select the address you'd like to delete and remove it.

Note: deleting withdrawal addresses requires app version 6.1.12 or above. If you haven't updated yet, please update the app first before proceeding.