What should I do if I accidentally deposit crypto that OKX TR doesn't support?

Published on Nov 30, 2023Updated on May 22, 20243 min read

To improve our user experience, we support untradable asset withdrawals. (Please note that there is no collaboration of any kind between OKX TR and any service provider for untradable assets that OKX TR hasn't supported. OKX TR shall not be responsible for any issue that may arise in relation to your untradable assets, and you should carefully manage such assets to avoid any losses.)

If you accidentally deposit crypto that OKX TR doesn't support to your account, you can't use or trade these assets in OKX TR. However, you can now withdraw the assets by yourself hassle-free.

Here's how to do it:

On the app

  1. Open the OKX TR app, go to Assets, and select Withdraw.

  2. Find Untradable assets and select the crypto that you want to withdraw. Note: You can only withdraw the untradable cryptos that OKX TR supports for withdrawal.

  3. Enter your withdrawal address and your desired withdrawal amount in the Address/Domain and Withdrawal Amount fields.

  4. In the Select account to pay network fee field, choose your preferred account to pay the fee.

  5. Make sure all the details are correct, and select Submit to confirm the transaction.

Note:

  • Update your OKX TR app to the latest version.

  • Withdrawal fee will be settled in USDT.

  • Always ensure you have sufficient USDT in your funding or trading account.

  • The fee shown on the withdrawal page is paid to cryptocurrency miners. OKX TR doesn't charge fees for untradable asset transactions.

On the web

  1. Log in to your account at OKX TR website and go to Assets, and select Withdraw.

  2. Find the Select crypto field, choose the crypto that you want to withdraw under Untradable assets.

  3. Enter your withdrawal address in the Address/Domain field and your desired withdrawal amount in the Amount field.

  4. Select your desired account to pay the fee in the Fee field.

  5. Make sure all the details are correct, and select Submit to confirm the transaction

Note:

  • The fee will be settled in USDT

  • Always ensure you have sufficient USDT in your funding or trading account

  • The fee shown on the withdrawal page is paid to cryptocurrency miners. OKX TR does not charge fees for untradable asset transactions.

Key info of untradable assets

1. How to avoid depositing untradable assets to OKX TR?

OKX TR supports over 300 cryptocurrencies, and still, there are some cryptos not supported by OKX TR. If you're unsure if your desired crypto is supported by OKX TR, here are some options that you can try:

If your desired crypto and network are unavailable on the deposit page, you can try to deposit other cryptos.

2. Which untradable assets support self-withdrawal?

Here are the untradable assets that support self-withdrawal:

  • Crypto that has been or will be delisted from OKX TR

  • Airdrop crypto

  • Crypto and networks that OKX TR doesn't support

More cryptos will be added to the untradable assets self-withdrawal feature. For more details, you can reach out to our customer support via OKX TR Help.