How do I check the status of my returned withdrawal?
How can I check the status of my returned withdrawal?
Head to the website and select the chatbot button situated at the bottom end of the page
Continue the conversation within the chatbot system in EN/TR language that you prefer
You'll be prompted to select the common topic, choose Crypto deposit/withdrawal as your topic
You'll see a list of frequently encountered withdrawal topics. Choose the topic Withdrawal has been returned by the receiving platform for your specific issue
The chatbot will assist in submitting a ticket to our customer service, but it'll require several details from you. Firstly, you need to provide the Token type
Provide the withdrawal ID and returned TxID from the receiving platform details of the addressed transaction as requested by the chatbot. You'll also be asked to briefly explain the issue that you're facing
The ticket has been created and OKX TR customer service will reach out to you within 10 hours