Principles For Electronic Notifications To Customers
1.PURPOSE AND SCOPE
The purpose and scope of this Procedure Regarding The Principles For Electronic Notifications To Clients is to establish regulations and set forth the necessary rules regarding the notifications that are required to be sent to clients via electronic means, regarding the services provided by the OKX TR crypto asset trading platform (“Platform”), the client orders issued for transactions such as crypto asset trading, initial offering or distribution, exchange, transfer, and other matters stipulated in the relevant capital markets legislation, primarily the Capital Markets Law No. 6362 (“Law”), the Communiqué on the Establishment and Operating Principles of Crypto Asset Service Providers numbered III-35/B.1 (“Communiqué on Operating Principles”), the Communiqué on Operating Procedures and Principles and Capital Adequacy of Crypto Asset Service Providers numbered III-35/B.2 (“Communiqué on Operating Procedures”), and to regulate the procedures and principles regarding the content of such notifications and their transmission through electronic means.
Certain provisions of the Communiqué on Operating Principles and the Communiqué on Operating Procedures will enter into force at a later date, and the obligations set forth in this Procedure shall be applicable following the effective date of the relevant provisions of the applicable legislation.
2.COMMUNICATION CHANNELS THROUGH WHICH ELECTRONIC NOTIFICATIONS SHALL BE MADE AND CLIENT INFORMATION
Electronic notifications to be made to clients will be delivered, in accordance with the principles and timeframes specified in this Procedure, either to the e-mail address declared by the client during registration with the Platform or through the website accessible via
.The validity and currency of the e-mail address and mobile phone number notified by the client and used for accessing the account on the Platform shall be under the responsibility of the relevant client.
In the event that electronic access to the website cannot be provided due to technical reasons, information and notifications may temporarily be delivered through alternative means, such as the client’s registered e-mail address or telephone number.
3.ELECTRONIC NOTIFICATIONS AND FOLLOW-UPS REGARDING CLIENT ORDERS AND CLIENT ACCOUNT STATUS
3.1.Electronic Monitoring of Orders
Through the relevant section of the Platform's website; regarding the relevant customer's accepted orders for transactions such as crypto asset purchase and sale, initial sale or distribution, exchange, and transfer:
View information such as the subject, price, amount, quantity, and date related to the client’s accepted orders regarding transactions including crypto asset trading, initial offering or distribution, exchange, and transfer, along with the confirmations of acceptance of such orders; and
Monitor, in real time and with full detail, the matching status of the relevant orders.
Platform clients may access this information by entering their registered e-mail addresses or phone numbers, along with their passwords, into the relevant section of the Platform’s website at the internet address specified above.
3.2.Viewing of Client Account Status via Electronic Means
Platform customers can view their account statements from the relevant section of the website.
4.MANDATORY NOTIFICATIONS TO BE MADE PURSUANT TO LEGISLATION AND NOTIFICATIONS MADE AT THE INITIATIVE OF THE PLATFORM
4.1.Client Access to Forms and Disclosures for Which Electronic Declarations Are Obtained
Pursuant to Article 21/1 of the Communiqué on Operating Principles, the general risk disclosure form, which is electronically approved by the client during the execution of the framework agreement, can be viewable in electronic form by the Platform’s clients in the relevant section of Platform’s website.
Pursuant to Article 21/2 of the Communiqué on Operating Principles, the document that is electronically approved by the client and includes explanations regarding (i) all types of commissions, fees, and tax amounts or rates applied to transactions executed on the Platform, (ii) information regarding the market maker and liquidity provider, (iii) where the client’s crypto assets and cash assets are held in custody, and (iv) whether client transactions are executed by the Platform as the counterparty, and if so, how the related notification is made, can also be viewable by the Platform’s clients on the relevant f the Platform's website in electronic form, after being approved by the customer.
Additionally, upon the customer's request, a copy of the relevant documents may be sent to the customer's registered email address from the relevant section of the Platform's website.
4.2.Viewing of the User Framework Agreement (“Framework Agreement”)
Pursuant to Article 22/2 of the Communiqué on Operating Principles, a copy of the framework agreement, which is electronically approved and executed by the client, will be accessible by the Platform’s clients in the relevant section of the website.
Pursuant to Article 22/4 of the Communiqué on Operating Principles, if the framework agreement concluded electronically is to be amended and revised, the amended framework agreement will be submitted to the Platform customers for approval on the relevant section of the Platform's website, which customers can access by entering their registered e-mail addresses or telephone numbers and passwords. If the relevant customer provides their approval electronically that they have read and understood the relevant changes, the amended framework agreement shall enter into force.
A copy of the amendments and revisions made to the framework agreements will also be made available in the section of the Platform’s website specified above.
In addition, upon request by the customer, a copy of the relevant framework agreement and any amendments thereto will be sent to the customer's registered email address via the relevant section of the Platform's website.
4.3Notifications Regarding Special Circumstances
In the event that any of the circumstances listed below occur, the necessary notifications will be made by the Platform via clients’ registered phone numbers or e-mail addresses, pursuant to Article 19/1 of the Communiqué on Operating Procedures. Accordingly:
In the event of technical issues at a level that prevents the execution of client transactions by the Platforms, information regarding such technical issues;
In the event of any change arising from the inherent structure of the distributed ledger network that is known or is reasonably expected to be known by the Platform, explanations regarding such changes and their potential impact on the market;
In the event of a crypto asset loss originating from the Platform, the implementation steps to remedy such losses;
will be notified to Platform clients via electronic means, and it will be aimed to ensure transparent communication by acting in a timely manner with respect to the relevant matters.
4.4.Notifications Regarding General Advice and Financial Information Concerning Crypto Asset Markets
Pursuant to Article 50/3 of the Communiqué on Operating Procedures, access to general advice and financial information prepared by the Platform and relating to various crypto asset markets, in accordance with the relevant capital market legislation, will be provided to Platform clients by publishing it on the Platform's website or by sending a message to customers' registered e-mail addresses.
4.5Notification Regarding the Insurance Obtained in Relation to Clients’ Crypto Assets
Pursuant to Articles 16/1 and 16/3 of the Communiqué on Operating Procedures, information regarding the insurance policy covering cryptocurrency assets held by customers at the Platform and Custodian Institution, including details such as the subject matter, duration, premium, and any special conditions of the insurance policy, shall be provided to Platform customers in a clear and unambiguous manner on the Platform’s website, ensuring that all information is complete and accurate.
4.6.Notification Regarding the Minimum Threshold Determined for the Use of Cash Balances
Pursuant to Article 51/8 of the Communiqué on Operating Procedures, any changes to the minimum threshold specified for the use of cash assets held in client accounts registered with the relevant banks (“Bank”) on behalf of the Platform -such threshold being explicitly set forth in the framework agreement- will be notified to Platform clients through one of various electronic means (such as phone calls to the registered phone number, SMS, or e-mails sent to the registered e-mail address).
4.7.Announcements, Documents, Policies, and Procedures to Be Published on the Platform’s Website
Pursuant to Article 24/1 of the Communiqué on Operating Principles, the Company’s introductory information -including at a minimum its trade registry details, current shareholding and management structure, corporate phone number, corporate address information, corporate e-mail address, and activity reports- as well as disclosures regarding the services it is authorized to provide, will be made available with full transparency and clarity on th e Platform’s website.
In addition, pursuant to Article 24/2 of the Communiqué on Operating Principles and other applicable capital markets legislation, the policies, procedures, and disclosures that are required to be notified to clients will be made available on the Platform’s website, in a manner that enables easy access by clients. These documents will, at a minimum, consist of or include the following matters:
The crypto assets currently listed on the Platform and the lists of crypto assets published within the last six months;
The general risk disclosure form;
Disclosures regarding whether the institutions or entities that provide two-way price quotations to the Platform for the crypto assets listed or act as liquidity providers have any direct or indirect shareholding relationship with the Platform;
The procedure regarding the conditions for storage and use of personal data collected;
Policies on the transfer of cash and crypto assets (“Asset Transfer Policy”);
Order execution policy;
This Procedure;
Emergency contact information that clients may use in urgent or unforeseen circumstances, prepared in line with contingency plans against potential risks, along with the minimum measures to mitigate client risks;
An explanation stating that the information provided in this section of the website is general in nature and may not contain sufficient information to support clients’ trading decisions;
Disclosures regarding extraordinary situations such as economic, political, technological, or systemic events, liquidity shortages in the market, trading suspensions, technical failures affecting the operation of the Platform, cyberattacks, or natural disasters that may cause sudden and unexpected fluctuations in market prices, along with the measures and precautions taken in this context;
Information regarding the Central Securities Depository of Türkiye (“MKK”) E-Investor application, through which clients may compare the records of their assets reported to the MKK system;
The listing and delisting procedure;
The conflict of interest policy;
If an agreement is made with a foreign institution to allow order entry into the Platform’s trading environment, information on which crypto assets are covered by such service;
Information on how recovery plans will be implemented and the related workflow procedures.
4.8.Notifications Regarding Amendments to Announcements, Documents, Policies, and Procedures Published on the Platform’s Website
The policies, workflow procedures, disclosures, and documents to be published in the relevant section of the Platform’s website (including those mentioned above) will be made accessible to Platform clients in a current, complete, accurate, and up-to-date manner. Any amendments made to the relevant policies, procedures, and documents will be notified to clients through various electronic means (such as announcements published on the website, e-mails sent to the clients’ registered e-mail addresses, SMS to their registered mobile phone numbers, etc.).
4.9.Notifications Regarding the Delisting of a Crypto Asset Listed by the Platform
In the event that the delisting of any crypto asset from the list prepared in relation to the crypto assets listed on the Platform is planned, the delisting process will be notified to Platform clients’ registered communication addresses, pursuant to Article 23/1 of the Communiqué on Operating Procedures, by electronic means (such as SMS to the registered phone number or an e-mail to the registered e-mail address), at least seven days in advance.
However, pursuant to Article 23/2 of the Communiqué on Operating Procedures, if the listing of the relevant crypto asset has been suspended by any crypto asset trading platform operating on a global scale, the electronic notification regarding the delisting process may be made 1 day in advance.
Additionally, pursuant to Articles 23/2 and 23/3 of the Communiqué on Operating Procedures, if any of the circumstances listed below occur, the relevant delisting process shall be carried out immediately without providing any prior notice to Platform clients, even if ordinarily required seven days in advance. Furthermore, in the event that either of the situations described in paragraphs (a) or (b) occurs, all buy, sell, and transfer transactions related to the delisted crypto asset shall be suspended immediately:
The Platform subsequently determines that the relevant crypto asset does not comply with the principles set forth under the applicable capital markets legislation for a crypto asset to be listed, or a request to this effect is submitted to the Platform by public authorities or judicial bodies;
A reasonable doubt arises, in the view of the Platform, regarding the reliability of the systems of the relevant crypto asset or its associated distributed ledger network;
The delisting is to be carried out due to extraordinary events occurring in global crypto asset markets.
4.10.Notification Regarding Account Statement
The account statement, which is prepared on a monthly basis and contains information regarding all transactions carried out by the client and the movements related to the client’s assets during the relevant monthly period, shall be issued in monthly periods pursuant to Article 39/4 of the Communiqué on Operating Principles, and shall be made accessible to the relevant client within 5 business days following the end of the respective monthly period.
The relevant account statement shall include, at a minimum, the following matters in a clear and comprehensible manner:
The names of all crypto assets bought, sold, or transferred, along with the dates, times, prices, and quantities of such buy, sell, or transfer transactions;
All movements related to the client’s crypto assets held with the Platform and the Custodian Institution, and cash held with the Bank;
All types of commissions, fees, and taxes accrued to the client’s account.
Upon request by the customer via the relevant section of the Platform's website, account statements may be sent to the customer's registered email address at monthly intervals within five business days of the end of each monthly period.
4.11.Notification Regarding the Transaction Result Form
Pursuant to Article 39/3 of the Communiqué on Operating Principles, in the event that a Platform client executes any transaction in the trading environment involving the purchase, sale, or transfer of crypto assets, a transaction result form regarding the relevant transaction shall be sent to the client’s registered e-mail address no later than the end of the day on which the transaction is executed. At a minimum, the transaction result form -issued with a sequential number- shall include the following matters in a clear and comprehensible manner: (i) information regarding the type, quantity, and price of the crypto assets that are the subject of the transaction (whether purchased or sold); (ii) information regarding the charges such as commissions and taxes accrued to the client on a per-transaction basis.
4.12.Notification Regarding Advertisements and Marketing
Prior to sending electronic messages to clients and potential clients regarding advertising and marketing activities intended to promote the services of the Platform, or messages containing greetings and well-wishes related to official or special days and holidays, the Company will obtain the necessary consent from the recipients, in accordance with Article 5 of the Regulation on Commercial Communication and Commercial Electronic Messages, either via SMS or through the Message Management System (“İYS”).
4.13.Access to “Frequently Asked Questions”
The “Frequently Asked Questions” section, which addresses topics that Platform clients most commonly experience difficulties with or are most curious about -such as how to execute crypto asset buy, sell, and transfer transactions via the Platform, technical details regarding wallet technology, and how the identity verification process is conducted- will be accessible through the homepage of the website accessible via
.5.PROCESSING OF PERSONAL DATA IN RELATION TO ELECTRONIC NOTIFICATIONS
In order for the Platform to deliver the above-mentioned electronic notifications to its clients, the collection, use, and storage of personal data belonging to the Platform’s clients -data which is necessary for such notifications- shall be carried out in accordance with Article 4 and other provisions of the Personal Data Protection Law No. 6698 (“PDPL”) and for the purpose of fulfilling the legal obligations set forth in the relevant capital markets legislation. Pursuant to Article 5 of the PDPL, the legal grounds for the processing of such personal data are as follows: the processing is “explicitly provided for by law”, it is “necessary for the data controller to fulfil its legal obligation”, and it is “necessary for the establishment, exercise, or protection of a right” belonging to the relevant client.
6.RETENTION OF RECORDS RELATED TO ELECTRONIC NOTIFICATIONS
Pursuant to Articles 40/4 and 40/6 of the Communiqué on Operating Principles, the records related to electronic notifications made to clients -whether mandatory under the applicable capital markets legislation or carried out at the Platform’s own discretion- through means including but not limited to the client’s registered e-mail address, as well as the information and documents made accessible to clients in electronic form and the backups of such data, shall be stored for a period of 10 years within the Company’s own systems, in a secure manner, with ensured integrity and retrievability.
Periodically, system tests are conducted to verify whether the stored records and data backups are being preserved in a sound manner, in order to ensure the security and continuity of such records and backups.