Our New Listings Process

Published on May 20, 2024Updated on May 20, 20242 min read

We'd like to share more information on our token listing process in response to feedback we've received from customers and community members. Some of you have expressed disappointment related to highly anticipated tokens that were listed recently. The main feedback we want to address is the time it takes for an asset to become available to buy, sell or trade in your country of residence.

As the world's leading, and among one of the largest venues to access crypto assets, we take our listings process very seriously and we want to improve it based on community feedback.

All listings are subject to an extensive review process led by our listings team. Part of that review requires us to determine the countries where an asset can or cannot be listed. Factors such as regulations and compliance are taken into consideration. Naturally, our customers who reside in markets where local laws limit new listings are left disappointed when a highly anticipated new listing is not accessible or has limited availability.

Our priority is to always follow local laws. It makes us and our services more reliable and dependable. To help avoid disappointment in the future, we will do a better job of communicating as much as possible on the exact availability of any new listing.

We thrive to make crypto more accessible while following local laws and regulations. We also value our community's feedback and we will improve our customer communications going forward, so we are able to inform you about our listings with more details.

Thank you,
OKX Customer Experience Team