Why is my withdrawal taking longer than usual?

Published on Nov 8, 2024Updated on Nov 8, 20242 min read

To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive withdrawals.

Learn more about hot and cold wallets.

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