How do I freeze my account? (app)

Published on Nov 30, 2023Updated on Jul 22, 20242 min read3

Self-service tool

For quick access, click the button below:


Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can contact our customer service for assistance.

Getting Started

  1. Open your OKX TR app and go to User Center

    Open user center menu on OKX TR app

    Select User Center at the top left corner

  2. Go to Profile and Settings and select Security center under Settings

  3. Find Freeze/close account at the Security Center page, select Freeze account

  4. Select Reason to freeze account

  5. Read what'll happen after freezing your account

    CT-app-account-tr freeze account

    What'll happen after you freeze your account

  6. Tick the relevant terms if you confirmed freezing it and select Freeze account

  7. Get SMS/email and Authenticator app code and Confirm to freeze the account

Note: it's required to bind with an Authenticator app in your account before freezing it.