How do I change my authenticator app?

Published on Dec 1, 2023Updated on May 7, 20242 min read7

I can log in to my account

On the app

  1. Open the OKX TR app, go to User Center, and select Profile

    App-OKX TR-mobile landing

    Select user center on main page

  2. Go to Security and select Security center > Authenticator app > Change authenticator app

  3. Follow the on-screen instructions and select Next

  4. Complete the two-factor authentication (2FA) verification

  5. You'll receive an email/SMS confirmation upon changing authenticator app successfully

On the web

  1. Go to Profile and select Security

    CT-web-security-homepage en

    Find Security on the Profile page

  2. Find authenticator app and select Change

    CT-web-security-change auth app en

    Find authenticator app in the Authentication methods

  3. Follow the on-screen instructions and click Confirm

  4. You'll receive an email/SMS confirmation upon successfully changing your authenticator app

I can't log in to my account

If you can't log in to your account, you can only reset your authenticator app on the OKX TR app.

  1. Enter your account on log in page, select Next

  2. Select Forgot your password on enter password page and Confirm your phone/email

  3. Select Security verification unavailable to start reset your authenticator app

  4. Follow the on-screen instructions or contact customer service to reset your authenticator app

Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.