How do I change my authenticator app?

Published on Dec 1, 2023Updated on Apr 1, 20252 min read76

Self-service tool

For quick access, click the button below:


I can log in to my account

On the app

  1. Open the

    , go to User Center, and select Profile

    Open user center menu on OKX TR app

    Select user center on main page

  2. Go to Security and select Security center > Authenticator app > Change authenticator app

  3. Follow the on-screen instructions and select Next

  4. Complete the two-factor authentication (2FA) verification

  5. You'll receive an email/SMS confirmation upon changing authenticator app successfully

On the web

  1. Go to Profile and select Security

    CT-web-security-homepage en

    Find Security on the Profile page

  2. Find authenticator app and select Change

    CT-web-security-change auth app en

    Find authenticator app in the Authentication methods

  3. Follow the on-screen instructions and click Confirm

  4. You'll receive an email/SMS confirmation upon successfully changing your authenticator app

I can't log in to my account

If you can't log in to your account, you can only reset your authenticator app on the

.

  1. Enter your account on log in page, select Next

  2. Select Forgot your password on enter password page and Confirm your phone/email

  3. Select Security verification unavailable to start reset your authenticator app

  4. Follow the on-screen instructions or contact customer service to reset your authenticator app

Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.