A beginner's guide to identity verification

Published on Nov 30, 2023Updated on Mar 14, 20253 min read442

1. Can I make deposits and withdrawals without verifying my account?

No. To make deposits and withdrawals, you must successfully verify your account.

2. I have multiple nationalities. Which nationality should I use to pass identity verification?

As a special platform for individuals holding identity documents issued by the official authorities of the Republic of Turkiye, we advise you to utilize your new Turkish identity card if you are a citizen of the Republic of Turkiye.

3. What are the documents supported when verifying identity in OKX TR?

We only accept a valid, government-issued ID with a chip. You can verify your identity at OKX TR using this document.

4. Why do you need my residential address?

We're required to ask for your residential address in order to verify your identity for our regulatory compliance program. Providing a residential address will also help keep your account secure.

5. I'm under the age of 18. Why can't I sign up?

Due to local laws and regulations, you must be 18 or older to access our services.

6. Why do I need to submit a selfie for identity verification?

We need your selfie to compare it with your ID and make sure it's really you. We'll store it securely and never share with third parties.

7. Which types of documents can I use to verify my residential address for account identity verification?

A residential document (with a barcode) issued by the e-Government in the user's name within 1 month of the transaction date.

8. Can I verify my address using a letter or package that was sent to me?

No. To verify your address, you must use a supported document as listed in the answer above.

9. How do I check my identity verification information?

  • App: Go to User center, find Profile and select Identity Verification

    CT-app-tr-EN-user center-identity verified

    Select Identity Verification to check

  • Web: Go to Profile and select Verification

    CT-web-account-profile verification en

    Select Verification to check

Note:

  • Only one ID can be registered for one account.

  • Please contact customer support with your ID number if you are unsure about which account is connected to your ID.

Disclaimer

This content is provided for informational purposes only and it is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. © 2025 OKX TR Kripto Varlık Alım Satım Platformu A.Ş.

This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2025 OKX TR Kripto Varlık Alım Satım Platformu A.Ş. and is used with permission.” Permitted excerpts must cite to the name of the article and include attribution, for example “Article Name, [author name if applicable], © 2025 OKX TR Kripto Varlık Alım Satım Platformu A.Ş.” No derivative works or other uses of this article are permitted.