OKX TR User Framework Agreement

Last Update: 25.06.2025

USER AGREEMENT

PRE-CONTRACTUAL DISCLOSURE 

Prior to entering into this OKX TR Kripto Varlık Alım Satım Platformu Anonim Şirketi ("OKX TR" or "Company") Framework Agreement (User Agreement) ("Agreement"), it is recommended that you carefully review all provisions of the Agreement and, if necessary, seek expert advice. You may contact the Company to negotiate any terms of the Agreement as you deem appropriate.

Subject to this Agreement, Customers are granted the ability to engage in trading crypto assets with other Customers or third-party service providers. Please refer to our General Risk Disclosure Statement (Annex-1) before approving this Agreement.

This Agreement came into effect from the moment it was confirmed electronically or in writing by the Customer after reading and fully understanding all its articles of Agreement. For the avoidance of doubt, the customer's ability to use the Company’s services is contingent upon the successful completion of the Know Your Customer (KYC) process.

The customer declares that they have reviewed the Agreement and the General Risk Disclosure Statement, acknowledging that the Agreement contains provisions in favour of the Company , including standard business terms, which may produce adverse consequences for the customer. The customer confirms that they have been informed of their right to negotiate the terms of the Agreement and that they have assessed all provisions of the Agreement in light of this information. The customer accepts and enters into the Agreement by making this declaration. The customer further undertakes that, by executing the Agreement, they shall be bound by all its terms and conditions. The customer confirms that they have reviewed and understood the provisions of the Agreement as well as all relevant legislation, particularly capital markets regulations, and acknowledges that any future amendments to such legislation shall apply to the Agreement. The customer commits to full compliance with these terms. If you do not agree to be bound by this Agreement, you will not be permitted to access or use the service(s). By signing this Agreement, the Customer acknowledges that they have read and understood the Privacy Notice on the Processing of Personal Data, Privacy Policy, Cookie Policy, Risk Disclosure Form, Information Regarding the Sending of Commercial Electronic Messages, Data Owner Application Form, and other policies and notices available on OKX TR, as amended from time to time (collectively referred to as the “Policies”). A violation of the principles set forth in these Policies shall be deemed equivalent to a breach of this Agreement.

1. PARTIES AND SUBJECT MATTER

Agreement is a framework contract entered into once at the outset, which generally governs the relationship between the Company and the customer (each a "Party" and collectively the "Parties") and constitutes the basis for individual transactions. This Agreement sets out the general principles governing the execution of crypto asset trading, initial sale or distribution, exchange, transfer, custody as required, and other determinable transactions to be carried out on the OKX TR, in accordance with the relevant capital markets legislation, primarily the Law No. 6362 on Capital Markets ("the Law"), Communiqué No. III-35/B.1 on the Establishment and Operating Principles of Crypto Asset Service Providers ("Operating Principles Communiqué"), and Communiqué No. III-35/B.2 on the Working Procedures and Principles and Capital Adequacy of Crypto Asset Service Providers ("Working Procedures Communiqué"). Additionally, this Agreement defines the rights and obligations of the Parties in relation to such transactions.

2. DEFINITIONS

3. ROLE OF OKX TR

OKX TR is a crypto asset service provider. OKX TR acts as an intermediary for the purchase or sale of crypto assets on the Company following the Customer’s decision to engage in a transaction after examining the features of the crypto assets. 

OKX TR does not guarantee that the Customer will generate revenue from the transactions performed on the Company.

Unless otherwise stated in this Agreement and excluding content and applications provided by third parties, OKX TR owns all rights to use the services, domain names, software codes, interfaces, contents, product reviews, videos, algorithms, drawings, models, designs and all other intellectual property rights connected to the Services. No permission is granted under any circumstances for the copying, reproduction, distribution of the Services and related pages, nor for subjecting them to reverse engineering processes.

4. SERVICES

The following services and activities may be conducted, subject to obtaining approval from the Board. Additionally, the Company may engage in other services and activities as determined by the Board.

Reception and Transmission of Orders

The receipt and execution of orders related to crypto assets, their settlement, transfer of crypto assets, and the custody services required for such activities;

Exchange Services

The Company intermediates spot trading and other allowed exchange activities under the Legislation. In this context, Company may also act as an intermediary in the initial sale or distribution of crypto assets. 

Custody Activities

The Company provides custody services for crypto assets to the extent and within the limits permitted by the applicable Legislation. Company may custody customers’ crypto assets in compliance with threshold established under the Legislation. 

Limited Services Terms

Notwithstanding anything contained herein to the contrary, if Customer is directed to our website through a third-party channel to complete certain transactions with credit cards, debit cards or local instant transfer methods, Customer agrees and acknowledges that the services provided to Customer by Company is limited to those transactions, and that irrespective of any use of the words “purchase”, “sale” or similar terms, no full rights or privileges are granted to Customer under this Agreement. 

We have no control over, or liability for, the delivery, quality, safety, validity, legality or any other aspect of any goods, services or technology that Customer may purchase or obtain from a third party (hereafter the “Third-Party Services”). Company is not responsible for ensuring that any third-party Customer transacts with will complete the Third-Party Services or is authorised to do so. 

Be aware that Third-Party Services may have separate costs and fees associated with the goods, services or technology they provide, which are independent from our fees and are your responsibility. If Customer experiences a problem in relation to the Third-Party Services or has a dispute with such third party, Customer should resolve the dispute directly with that third party. 

The Customer is fully responsible for all acts or omissions of any third party with respect to your account(s). Further, Customer acknowledges and agrees that they will not hold Company responsible for and will indemnify Company from, any liability arising out of or related to any act or omission of any third party with access to Customer’s account(s). 

5. CUSTOMER ACCOUNT AND CUSTOMER IDENTIFICATION

5.1 Opening of Customer Account

5.1.1. The Customer shall open an account with the Company via the Company’s website or mobile applications. During the account opening process, various Customer Information will be collected, including but not limited to the Customer’s email address, mobile phone number, full name, nationality, date of birth, and Turkish identification number. As per applicable legislation, in order for an account to be opened on the OKX TR, documents such as this Agreement and the General Risk Disclosure Statement must be read, understood, and approved by the Customer.

5.1.2. The Customer shall be solely responsible for all transactions carried out under their account and for maintaining the confidentiality of their Access Credentials. The Customer shall be obliged not to disclose or share their Access Credentials with third parties. It is Customer’s responsibility to check account balances and transaction history regularly to ensure you are made aware of any suspicious account activity. Company is not responsible for any liability, loss, or damage resulting from unauthorized or incorrect transactions due to your failure to abide by this provision. Company further assumes no responsibility for your failure to follow or act on any notices or alerts that Company may send to you. If you lose your Access Credentials, you may not be able to access your account. For any activities in your account using your Access Credentials, you authorize Company to presume that you authorized such transactions, unless you notify Company otherwise. The Customer acknowledges that failure to comply with this obligation may constitute a breach of applicable legislation and may result in criminal and administrative sanctions imposed by MASAK or competent courts. 

5.2 Verification of Customer Information

5.2.1. Pursuant to applicable legislation, the verification of Customer Information is mandatory. In this context, the Company may request the uploading or submission of documents, or the provision of information, in accordance with applicable legislation and the Company's own compliance policies. Such requests may be made prior to completion of membership registration, during the membership period, or where necessary, thereafter. If the Customer fails to complete the required verification procedures, their membership may not be finalised, may be suspended, or may be terminated. 

5.3 Issuance of Customer Number and CRA Registration Number

5.3.1. A unique Customer Number shall be assigned to each Customer who enters into this Agreement. The Customer Number issued to one Customer shall not be reassigned to another one for a period of ten (10) years following the termination of this Agreement.

5.3.2. Following the completion of integrations with the Central Securities Depository (CRA), and in accordance with applicable legislation, the Company shall obtain a registration number (CRA Registration Number) for each Customer either prior to allowing them to carry out any transactions or in accordance with the transitional provisions stipulated during integration. The Company shall ensure that each CRA Registration Number is matched to the corresponding Customer Number. If a registration number has already been obtained, it shall be matched with the respective Customer Number. The procedures for obtaining and matching CRA registration numbers shall be carried out in accordance with the electronic processing methods prescribed by the CRA.

5.4 Customer Identification

5.4.1. The general principles regarding the identification of Customers are set out in the Institutional Policy established within the scope of MASAK regulations .

5.4.2. The Company acquires customers through remote identification methods in accordance with the relevant provisions of the Remote Identification Communiqué. Under the Remote Identification Communiqué, remote identification is conducted via online video call. Trained personnel, as specified in the applicable legislation, carry out the identification interview with the Customer. The interview is conducted in real-time and without interruption.

5.4.3. If visual verification or verbal communication is not possible due to inadequate lighting, poor video quality, or transmission issues—as stipulated in the legislation—the video call stage of the remote identification may be terminated.  The video call may also be terminated in cases of any inconsistency or uncertainty during the process. If the validity of the documents submitted by the individual is in doubt, or if there is suspicion of fraud or forgery, the remote identification process may likewise be terminated.

5.4.4. The entire remote identification process shall be recorded in a manner that includes all steps and ensures auditability, and such records shall be retained for a period of at least ten (10) years unless a shorter retention period is required under applicable legislation.

5.4.5. The Customer declares and undertakes that all transactions carried out through their Customer Account shall be performed on their own behalf and for their own account. Customers are not permitted to carry out transactions on the Platform on behalf of third parties. Pursuant to MASAK regulations, if the Customer intends to act on behalf of another person, they shall first apply to the Company and may only proceed with the transaction upon the Company’s receipt of necessary documentation and express written approval. Within this scope, the Customer hereby acknowledges, declares, and undertakes that, as a rule, they act solely on their own behalf and account when performing transactions through the account opened with OKX TR; that they have not acted and will not act on behalf of any third party; that in the event they act on behalf of another person in accordance with MASAK regulations, they are obliged to notify OKX TR in writing of the identity or legal entity information of the person/entity on whose behalf the transaction is being carried out; and that failure to notify such information while conducting transactions on behalf of another may result in imprisonment from six months to one year or a judicial fine of up to 5,000 days. Furthermore, the Customer acknowledges, declares, and undertakes that OKX TR is entitled to unilaterally terminate the Agreement without any compensation and to close the Customer’s account ex officio.

5.5 Natural Person Customer

5.5.1. In the identification of natural persons, all information required pursuant to applicable legislation shall be collected. 

5.5.2. Certain Customer Information obtained during identification shall be verified through the Ministry of Interior’s General Directorate of Population and Citizenship Affairs’ identity-sharing system database. The Company may conduct additional reviews and verifications and may share Customer Information with third-party service providers for such purposes. 

5.5.3. Where verification via near-field communication (NFC) is not possible, at least four visual security elements on the presented ID document shall be verified for form and content.

5.5.4. Verification of the data and information on the ID document shall be performed as part of the remote identification process via live video call.

5.6. Legal Person Customer

5.6.1. For legal entities, all information required under applicable legislation shall be collected.

5.6.2. Information normally required from natural persons shall also be collected from individuals authorised to represent the legal entity and from ultimate beneficial owners. The Company may also request additional documents and information. The legal person Customer acknowledges and undertakes to provide accurate and complete documentation in relation to such persons.

5.6.3. Verification of certain information relating to the legal person shall be conducted via documents issued by the Trade Registry Directorates and the Revenue Administration. The Company may conduct additional reviews and may share Customer Information and relevant data/documents pertaining to legal entities with third-party service providers for the purposes of review and verification. Verification of the identity of authorised representatives shall follow the same procedure as for natural persons, subject to possible additional verification methods.

5.6.4. Only individuals whose authority to represent the legal person has been documented and duly notified to the Company may transact on behalf of the legal person Customer. If there is any change in authorised representatives, such change must be notified to the Company in writing. Unless and until such notification is made and the relevant legal documentation is provided, the Company shall not be held liable for any losses resulting from transactions conducted by previously authorised individuals. The Company shall have no obligation to independently investigate such matters, and any public announcements made shall not be binding on the Company unless expressly notified in writing by the Customer.

6. PROCESSING AND TRANSFER OF CUSTOMER INFORMATION

6.1. Processing and Retaining Customer Information

6.1.1. The Company shall process and retain Customer Information in compliance with the Personal Data Protection Law (“KVKK”) and all relevant applicable legislation. The Company, acting in its capacity as data controller, has prepared a Privacy Notice on the Processing of Personal Data to fulfil its obligation to inform Customers. This notice is made available to Customers via the Company’s website and mobile applications. Details concerning which personal data are collected, how they are processed and shared with third parties, the purposes and legal grounds for such processing, and the rights of Customers are set out in the Privacy Notice on the Processing of Personal Data.

6.1.2. The Company implements appropriate technological safeguards within its information systems to monitor the flow of Customer Information and prevent unauthorised access. Customer Information is stored in secure environments accessible only to authorised personnel, service providers, and suppliers of Company personnel or other parties permitted under applicable legislation. Where legally required, certain Customer Information is recorded and stored in electronic format using timestamped hashing technology. The Company undertakes to implement all necessary administrative and technical measures in accordance with KVKK and within the framework of its Information Systems and Information Security Policy to ensure the safe storage of personal data.

6.1.3. The Customer acknowledges and agrees that, pursuant to applicable legislation, the Company may request information and documentation from the Customer in order to fulfil their due diligence obligations and ensure the security of transactions. The Customer undertakes to provide such information and documents in a truthful, accurate, and up-to-date manner. The Customer further acknowledges and agrees to share information such as profession, income, and risk preferences with the Company where necessary for risk management purposes, and to promptly notify the Company of any changes in such information to ensure all Customer Information remains accurate and current. The Customer shall bear full responsibility for all risks and any damages arising from failure to provide Customer Information in a timely, complete, accurate, or updated manner.

6.2 Disclosure of Customer Information to Third Parties

6.2.1. The Company shall not share Customer Information with third parties in violation of the Personal Data Protection Law (“KVKK”) or applicable legislation.

6.2.2. The Customer acknowledges that Customer Information may be shared with relevant institutions, organisations, and third parties for the purposes of verification of Customer Information, obtaining a CRA registration number, and customer identification processes.

6.2.3. Pursuant to applicable legislation and the Company’s policies and procedures, including but not limited to customer’s due diligence obligations, travel rule compliance, and risk and compliance processes, Customer Information may be disclosed to domestic and foreign regulatory authorities and official bodies, other crypto-asset service providers, and liquidity providers and market makers.

6.2.4. Where third-party services are engaged, Customer Information may be shared with service providers as necessary. The third parties to whom Customer Information may be disclosed are listed in the privacy notices provided by the Company.

7. EXECUTION OF CUSTOMER ORDERS

7.1. General

7.1.1. The general principles governing the acceptance, processing, and execution of Customer orders are set out in the Order Execution Policy. Details regarding transaction types, fees, and commissions are provided in the annexes to this Agreement and published on the Company’s website. 

7.2. Order Reception and Trading Environment

7.2.1. The Company shall only accept Customer orders via its official websites, mobile applications, or via telephone numbers registered in its name and operated by its authorised operations personnel. Orders submitted through any other means, including social media platforms, shall not be accepted. A Customer claiming that no transaction was executed despite having placed an order bears the burden of proof regarding such order placement.

7.2.2. Orders concerning crypto assets submitted to the Company are matched within the designated execution environment. The counterparty to  Customer order may not necessarily be another Customer with an account on the OKX TR. 

7.3. Liquidity Providers and Market Makers as Counterparties

7.3.1. The Company may engage liquidity providers or market makers in order to increase the execution rate of orders or ensure liquidity. Information on such liquidity providers and market makers is made available on the Company’s website. The rights and privileges granted to liquidity providers and market makers may allow them to operate under more advantageous conditions compared to Customers. The Customer acknowledges and accepts the risks associated with such arrangements.

7.4. Foreign Entities or Their Customers as Counterparty

7.4.1. When Customer orders are executed on the trading environment, orders may be placed by foreign-based entities, or customers of such entities. 

7.5. Company as Counterparty

7.5.1. Customer orders may be executed by the Company itself acting as direct counterparty. For such transactions to occur, the Company must enter orders into the execution environment in accordance with the principles outlined in Article 18 of the Communiqué on Operational Principles, and in a manner that does not give rise to a conflict of interest between the Company and the Customer. 

7.5.2. Additionally, the Company may fulfil Customer orders outside the execution environment using crypto assets held in its own wallets. Except for transactions undertaken in the context of liquidity provision or market-making activities, when the Company acts as counterparty, it shall only sell crypto assets that it already holds in its own wallets. Balances resulting from such transactions shall be settled as of 23:59, in accordance with Article 33(2) of the Communiqué on Operational Principles.

7.5.3. Where the Company acts as counterparty to Customer orders, it is possible that losses of Customer may result in profits for the Company.

7.6. Records of Orders

7.6.1. Records of all orders received—whether executed, cancelled, or amended—must contain the following details:

(a) Customer number or account number
(b) Crypto asset subject to the transaction
(c) Type of order
(d) Whether the order is a buy or sell order
(e) Price information
(f) Quantity of the order
(g) Date and time the order was received and transmitted
(h) Order validity period
(i) Order sequence number
(j) Currency or trading pair applicable to the transaction

7.6.2. The Company shall keep records of orders received via the internet or any other electronic medium, including unexecuted, cancelled, or amended orders, along with the relevant timestamp, quantity, price, and customer-specific details. It shall also log the IP addresses of customers who place such orders and retain electronic logs and audio recordings of telephone orders. These records shall be retained in a manner that enables them to be converted into written format and submitted without delay upon request by the Board. Records and documents related to disputed orders shall be retained without time limit until the resolution of the dispute.

7.7. Order Execution Principles

7.7.1. The Company is obliged to execute Customer orders in accordance with the Order Execution Policy, taking into account the Customer’s preferences with regard to price, cost, speed, likelihood of execution, clearing, size, custody, and similar factors to ensure the best possible outcome for the Customer. However, the Customer shall bear full responsibility for their orders and any resulting outcome. The Company provides no guarantees or assurances regarding the profitability of executed transactions or avoidance of losses.

7.7.2. The Company shall establish order execution rules aimed at ensuring that transactions are carried out in a secure, transparent, efficient, stable, fair, honest, and competitive manner, and to detect, prevent, and discourage manipulative or market-distorting practices. The Customer acknowledges the inherent volatility risks of crypto asset transactions and accepts that prices may fluctuate rapidly and significantly.  The Customer understands and accepts that crypto asset trading carries higher risk than transactions involving capital market instruments (e.g., publicly listed shares) and that conventional price monitoring and control mechanisms may not apply on the Company. 

7.7.3. The Company applies a price-time priority principle in the matching of orders recorded in its system. Price priority means that lower-priced sell orders are matched before higher-priced sell orders, and higher-priced buy orders before lower-priced buy orders. Time priority means that in the event of identical prices, earlier-entered orders are given priority. Descriptions of special-order types are available on the Company’s website, mobile applications, and relevant policy documents. 

7.7.4. The Company reserves the right, at its sole discretion and in accordance with legal obligations or internal policies, to impose limits on orders or request additional documents for transactions exceeding specific thresholds, provided that Customers are duly informed. The Customer acknowledges that the Company may reject orders that exceed defined limits. Under the Transaction Monitoring Procedure, the Company may choose not to execute certain orders or may cancel them.

7.7.5. In the event that the Customer breaches this Agreement or applicable legislation—or in cases where there is reasonable suspicion of such a breach—the Company may reject Customer orders.  The Customer shall not be entitled to make any claims for losses or delays arising from the rejection or delayed execution of such orders due to the above-mentioned reason.

7.7.6. The Company may request additional documentation and information from the Customer in fulfilment of legal obligations arising under applicable legislation.  The Customer shall not be entitled to make any claims for losses or delays arising from the rejection or delayed execution of such orders.

7.7.7. The Customer understands that their orders will only be executed if there is demand within market conditions, and that such orders may not always result in transactions. The Customer acknowledges that OKX TR bears no responsibility for the execution of orders.

7.7.8. OKX TR may carry out periodic maintenance and updates at times it deems appropriate to ensure the proper functioning of the Platform. The Customer may not claim any damages arising from transactions that could not be executed or orders that could not be fulfilled during such periods.

7.7.9. If an order cannot be executed for any reason, it shall be the Customer’s responsibility to re-submit the order once the reason preventing execution has been resolved.

7.7.10. The Customer is responsible for proving that an order was submitted and received by the Company.

7.7.11. Documentation related to executed orders shall be provided to the Customer in electronic format in accordance with this Agreement.

7.8. Types of Orders

7.8.1. The Company allows transactions via market orders, limit orders, and other order types authorised by the Company.

7.8.2. Provisions concerning the transmission, execution, clearing, and settlement of orders, as well as pre- and post-trade obligations, order types, validity periods, acceptance and cancellation procedures, and erroneous orders are addressed in the Order Execution Policy. The Customer acknowledges that acting without full awareness of these terms may result in loss or damage. The Customer further confirms that they have been adequately informed regarding Company operations and agrees to seek clarification from the Company before proceeding with any transaction in the event of uncertainty.

8. CASH DEPOSIT AND WITHDRAWAL TRANSACTIONS

8.1. General Principles Governing Cash Deposits and Withdrawals

8.1.1 The general principles relating to cash deposits made by Customers to the Company and cash withdrawals made by the Company to the Customer are governed by the Procedure on Incoming and Outgoing Customer Fund Transfers. The Company shall not accept or disburse cash in person under any circumstances. The Customer’s cash balance shall be monitored on a customer-specific basis, separately from the Company’s own accounts, within the institutional ledger system. The Customer shall not be entitled to make any claims against the Company for risks associated with the entities where the Customer’s funds are held, or for any losses or damages resulting from the realisation of such risks.

8.2. Customer Cash Deposit Transactions

8.2.1. Customers may deposit Turkish Lira to their accounts by transferring funds to the Company’s designated bank accounts, as listed on the Company’s website and mobile application. No form of cash payment other than electronic transfers via banks shall be accepted. Customers may transfer Turkish Lira to their OKX TR accounts only through domestic accounts opened in their own name at Turkish banks. Funds transferred in violation of the procedures set forth in the Agreement by User, funds sent by third parties, or funds with unidentified senders shall not be credited to the Customer’s OKX TR account and will be returned by the Company.

8.2.2. Where Customer deposits funds into the segregated bank account specifically maintained by the Company for customer deposits, the deposited funds shall be promptly allocated to the Customer's account; and such allocation shall occur without undue delay following receipt.

8.2.3. Customer cash deposits and crypto assets are kept segregated from the Company’s own assets and are separately monitored. 

8.2.4. The current list of bank account details is available via the Company’s website and mobile application.

8.3. Prohibition on Transactions on Behalf of Others

8.3.1. Customers are prohibited from opening accounts or conducting transactions on behalf of third parties. Each Customer must open an account in their own name and make deposits and withdrawals from that account solely on their own behalf. Where  Customer is found to have opened an account on behalf of another party, measures may be taken, including account closure. Transactions made from unrelated accounts shall not be accepted, and refund processes may be significantly delayed.

The Customer may incur losses and transaction costs, which the Company may recover from the Customer. 

8.4 Refund of Deposited Funds in case of Violation of Identity Verification Requirements

8.4.1. Customers who deposit funds to the Company before completing the identity verification process shall not be permitted to conduct any transactions until such verification is completed. If a Customer fails to complete the identity verification process within a reasonable time, the deposited funds shall be refunded. The Customer shall not be entitled to claim any yield or benefit relating to the funds retained by the Company until the point of refund.

8.5. Suspicious Transactions

8.5.1. If a transaction is identified or suspected as suspicious, or if a request is received from a financial institution or authority regarding such suspicion, or in other similar circumstances, the Company may request additional information or supporting documents based on the Customer's profile and transaction history. Within the scope of MASAK regulations and the Company’s risk policies, the Company may take additional measures, request information about the source of funds, or delay, suspend, or decline the transaction, terminate the Agreement, or suspend the Customer’s account.

8.6. Cash Withdrawal Transactions

8.6.1. The Customer may request to withdraw cash at any time, subject to any applicable minimum limits. Such requests shall be processed by the Company as soon as practicable, subject to bank processing times. Customers can monitor the total value of their assets, transferred amounts, and account activity resulting from purchases or sales via the Company’s website or mobile application. Payments to be made to the Customer by OKX TR will be transferred exclusively to domestic accounts opened in the Customer’s name at Turkish banks, in accordance with the rules determined by OKX TR.

8.6.2. Unless otherwise caused by force majeure and/or technical failures in banking systems beyond the control of OKX TR and/or not attributable to the fault of OKX TR, payments to be made to the Customer shall be transferred to the registered bank account no later than 7 (seven) business days following the transaction date. However, OKX TR reserves the right to defer such payment for a reasonable period if specific or exceptional circumstances arise. The Customer shall have no right to claim interest, profit, compensation, or any other entitlement from OKX TR under any name whatsoever due to delays that may occur in the transfer process.

8.7. Banks Holding Customer Funds

8.7.1. Customer funds are held in the following bank accounts. The Company may also enter into arrangements with banks not listed below. In such cases, the list shall be updated accordingly, and the most recent version of the list shall be accessible via the OKX TR website:

Türkiye Vakıflar Bankası TAO: TR280001500158007323713711
T.C. Ziraat Bankasi AŞ: TR160001000846976682135006
Türkiye İş Bankası AŞ: TR440006400000120240013834
Fibabanka AŞ: TR200010300000000060722937
Şekerbank Aş: TR020005901760130176013722
Türkiye Finans Katılım Bankası AŞ: TR670020600044051994360001

8.8. Bank Charges and Commissions

8.8.1. Banks may apply varying commission rates for deposit and withdrawal transactions. The Customer shall be solely responsible for paying any such commissions. The Company shall not be liable for any delays in deposits or withdrawals resulting from bank processes.

8.9. Blocked Accounts

8.9.1. A Customer’s account may be blocked pursuant to a request from a judicial or administrative authority, another financial institution, or as part of the Company’s internal risk-based assessment, or where required by law. While the account is blocked, no transactions may be carried out with the Customer’s balance. Once the block is lifted in accordance with applicable legislation, the Customer may resume deposit and withdrawal transactions. 

9. CRYPTO ASSET TRANSACTIONS

9.1. General Principles Regarding Crypto Asset Transactions

9.1.1. Crypto assets refer to intangible assets that may be electronically created and stored using distributed ledger technology or similar technologies, distributed via digital networks, and capable of representing value or rights. A wallet refers to software, hardware, systems, or applications that enable the transfer of crypto assets and the storage of such assets or their associated private and public keys. A transfer refers to the movement of crypto assets held in wallets from one wallet to another via distributed ledger technology. The general principles applicable to the purchase, sale, swap, and transfer of crypto assets carried out on the Company are set out in the Crypto Asset Trading, Swap and Transfer  Procedure. Customer transactions—purchase, sale, and transfer—shall be recorded individually within an institutional ledger system, separate from the Company’s own accounts. Due to the nature of blockchain technology, information security risks, cyberattacks, or maintenance activities, crypto asset trading, swap, and transfer transactions may be delayed or temporarily unavailable. By using the Services, Customer acknowledges and agrees that the Services are provided by the Company according to its current technological and operational capacity. While Company makes reasonable efforts to ensure continuity and security of the Services, Company is unable to completely foresee and eliminate all legal, technological, and other risks including but not limited to force majeure, virus, hacker attack, peak demand, volatility, heavy trading, systems upgrades or maintenance, system instability, flaws in third-party service, acts of government, third party actions, or other reasons that may result in service interruption, data loss or other loss or risk. 

9.2. Crypto Asset Trading

9.2.1. Customer orders are executed in accordance with the Order Execution Policy to achieve the best possible result for the Customer. All transactions are subject to the Customer having a sufficient account balance. Customers are responsible for monitoring whether their orders have been executed.

9.2.2. Customers may experience difficulties when trading crypto assets with low liquidity. Prices of crypto assets are formed freely in the market. Due to price volatility, it is possible that submitted orders may not be executed. 

9.2.3. Executed buy and sell transactions are irreversible. Therefore, Customers are responsible for carefully reviewing their orders prior to submission and proceeding only once they are certain.

9.3. Crypto Asset Swap Transactions

9.3.1. Customers may conduct swap transactions between permitted crypto asset pairs listed on the Company.

9.3.2. Swap prices are freely determined in accordance with market conditions. Swap transactions are executed instantly and are non-refundable.

9.3.3. Customers may only swap crypto pairs authorised by the Company. The Company does not guarantee that all crypto assets will be eligible for swapping.

9.4. Crypto Asset Transfer Transactions

9.4.1. Customers may transfer crypto assets between their accounts on the Company or to an external wallet.

9.4.2. Transfer transactions may be subject to blockchain network fees (gas fees) in addition to Company commissions.

9.4.3. Transfers must be sent to the correct wallet address by the Customer. The Company shall not be held liable for transfers made to incorrect wallet addresses.

9.4.4. Transfers above certain thresholds may be subject to additional verification procedures. Specifically, crypto asset transfers exceeding 1,000,000 Turkish Lira may require further approval under applicable legislation.

9.4.5. Transfer orders shall comply with MASAK regulations and may require multi-factor authentication mechanisms.

9.4.6. Under the Travel Rule, certain information must be provided by the Customer in connection with crypto asset transfers. If the required information is incomplete or inaccurate, the Company may decline to process the transfer order. In this regard, both sender and recipient details must be obtained and/or verified in accordance with applicable legislation.

9.5. Erroneous Transactions

9.5.1. Given the irreversible and immutable nature of blockchain systems, the Customer is responsible for ensuring the accuracy of wallet addresses and confirming transaction details before initiating any operation. The rules governing erroneous transactions are detailed in the Erroneous Transaction Procedure.

9.6. Cancellation of Transactions

9.6.1. OKX TR may cancel or revoke transactions in certain cases, including but not limited to situations where transactions are executed at unrealistic prices due to technical errors, including those intended to correct the system and ensure its proper functioning. During the cancellation and revocation process, such Customer accounts may be frozen, and if any payment has been made to the Customer, the full amount of such payment may be requested to be returned. In case of non-return, OKX TR reserves the right to pursue all legal remedies. OKX TR cannot be held liable for such transactions, and no rights or claims of any kind can be asserted against OKX TR in relation thereto.

10. THIRD-PARTY SERVICE PROVIDERS 

10.1. Customer agrees and acknowledges that Company may use third parties, affiliates or subsidiaries to gather, review, and transmit the Customer’s data and transactions held with other financial institutions where the Customer is a client to Company. By accessing or using the Services, you agree to grant third-party providers that we may engage with the right, power, and authority to access and transmit your financial information either directly from you or from other  financial institutions where you are a client to Company in accordance with and pursuant to their terms and conditions, privacy policy, and/or other policies. 

11. CUSTODY OF CUSTOMER CRYPTO ASSETS

11.1. General Principles of Custody

11.1.1. The general principles governing the custody of crypto assets by the Company and Custodians are outlined in the Custody Procedure. With regard to crypto assets held by the Company, the custody principles set out in the Working Procedures Communiqué shall apply.

11.2. Custody of Crypto Assets by the Company

11.2.1 Customer crypto asset balances shall be monitored on an institutional ledger system on a per-customer basis, segregated from the Company’s own accounts. The Customer acknowledges that, in accordance with the limits specified in the Working Procedures Communiqué, their crypto assets may be collectively held in one or more wallets by the Company.

11.2.2. Due to the nature of the technological infrastructure on which a given crypto asset is issued, there may be instances—without any consent, authorisation, or involvement of the Company or the Customer—where assets are frozen, blacklisted, or withdrawn from the Company’s wallets by the development teams of such infrastructure. The Customer acknowledges that, in the event such risks materialise, they may lose assets held on the Company and may incur losses through no fault of the Company.

11.3. Transfer of Crypto Assets to a Custody Institution

11.3.1 Following the entry into force of the statutory custody obligations, the Company shall enter into agreement with at least one Custody Institution. The Custody Institution with which the Company has entered into agreement shall be published on the Company’s website and mobile applications. The Customer accepts that their crypto assets will be held collectively by the custodian, in segregated accounts maintained on behalf of the Company. The Company may pass on custody-related fees and charges reflected by Custodians to the Customer, and the Customer undertakes to bear such costs. Customers are not required to enter into a separate agreement with the Custodian.

11.3.2. Once an agreement is in place with a Custody Institution, crypto assets held with the Company shall be transferred to wallets maintained by the Custodian, excluding reconciliation processes and Customer-initiated withdrawals.

11.3.3. At least 95% of crypto assets not retained by Customers in their own wallets shall be held with the Custody Institution. Crypto assets held in custody for a Customer on the Company shall not be included in custody limit calculations until the aggregate current value of each asset reaches USD 100,000. Transfers of Customer assets between the Company and Custody Institution within the scope of reconciliation shall, as a rule, be performed as of 23:59 each day. Transfers may also be performed during the day at the Customer’s request.

11.3.4. Custody Institutions are required to comply with the principles set out in the Working Procedures Communiqué and the TÜBİTAK Infrastructure Criteria when providing custody services. The Company shall bear no liability for the custody of crypto assets held with Custody Institution.

11.4. Crypto Assets Not Supported by Custody Institution

11.4.1. If a Custody Institution is unable to provide custody for a crypto asset listed on the OKX TR, the Company may, as a rule, continue to hold such crypto asset for a maximum of six months. At the end of this period, the relevant crypto assets shall be transferred to wallet addresses provided by the Customer. If the Customer fails to provide a wallet address or cannot be contacted, the Company may, at its discretion, either sell the crypto assets and credit the proceeds to the Customer's account or continue to hold the assets on the OKX TR after notifying the Customer.

11.5. Custody Institutions Contracted by the Company for the Purpose of Safeguarding Crypto Assets

11.5.1. Pursuant to Provisional Article 1 of the Operational Principles Communiqué, the Company shall enter into an agreement and complete the necessary integration with a Custodian no later than 31 December 2025.

12. DISPOSAL OVER CUSTOMER FUNDS AND CRYPTO ASSETS

12.1. General

12.1.1. By entering into this Agreement, the Customer authorises the Company to dispose of the Customer’s cash funds and crypto assets in the Company’s favour. This authorisation may be revoked at any time. The Company may incur various losses or damages in the course of performing yield-generating (interest-bearing) activities due to circumstances beyond its control. In such cases, any loss or damage suffered by the Customer shall be deemed not to have a direct causal link to the Company’s actions.

12.2. Yield Generation on Cash Balances

12.2.1. The Company may establish a minimum threshold for the use of cash balances in Customer accounts. Any changes to this threshold shall be communicated to the Customer via email, SMS, telephone, or other communication channels. Cash amounts falling below the defined threshold may be retained by the Company and used for yield-generation purposes under this article. Further details concerning these thresholds are provided in the Yield Policy.

12.2.2. By this Agreement, the Customer grants the Company the broadest authorisation permitted by applicable legislation to pool or hold, either collectively or on a Customer-specific basis, the Customer’s funds held with banks, to monitor these funds on an account basis within the accounting system, and to generate returns using such methods as the Company deems appropriate, and to benefit from such returns to the fullest extent permitted under law.  While the Company is fully authorised to generate returns either for its own benefit or for the benefit of the Customer, it is under no obligation to exercise this authority, and the Customer shall not be entitled to make any claim in this regard. The Customer accepts that for amounts below the cash balance usage thresholds , the Company may exercise its yield-generating authority in such a way that all returns remain with the OKX TR. For amounts equal to or above the usage thresholds , the Company may, at the Customer’s request, use this authority to generate returns for the benefit of the Customer. A Customer who does not wish to benefit from yield generation may revoke this authority at any time or notify the Company that they do not wish to receive any returns, without revoking the authority itself. The Company may deduct a yield commission from the total return earned through yield-generating activities conducted within the legal limits, prior to distributing any remaining amount to the Customer. The Company’s financial policies in relation to yield generation may also be separately communicated to the Customer. The Customer hereby acknowledges, declares, and undertakes that any returns generated from amounts below the usage thresholds, and from amounts above such thresholds where the Customer has not requested otherwise , shall belong exclusively to the Company.

12.3. Disposal Over Crypto Assets

12.3.1. By this Agreement, the Customer grants the Company the broadest authorisation permitted under applicable legislation to pool or hold, either collectively or on a Customer-specific basis, the Customer’s crypto assets held with the Company and Custodians, to generate returns in accordance with the Company’s policies using such methods as it deems appropriate, and to benefit from such returns to the fullest extent permitted by law. While the Company is fully authorised to generate returns either for its own benefit or for the benefit of the Customer, it is under no obligation to do so, and the Customer shall not be entitled to make any claim in this regard. A Customer who does not wish to benefit from yield generation may revoke this authority at any time or notify the Company that they do not wish to receive any returns, without revoking the authority itself. The Company may deduct a yield commission from the total return earned through yield-generating activities conducted within the legal limits, prior to distributing any remaining amount to the Customer. The Company’s financial policies in relation to yield generation may also be separately communicated to the Customer. The Customer hereby acknowledges, declares, and undertakes that, by granting the authorisation under this Agreement, any returns derived from the yield generation of crypto assets shall belong exclusively to the Company.

12.3.2. Where applicable due to the structure of a distributed ledger network, the Company may lock the relevant crypto assets within the network and return an equivalent amount upon maturity. The Company may deduct a yield commission from such returns before remitting the remainder to the Customer.

13. FINANCIAL ANALYSIS AND GENERAL RECOMMENDATIONS RELATING TO CRYPTO ASSETS

13.1. Financial Analysis of Crypto Assets

13.1.1. The Company may provide written or oral information regarding crypto assets and market trends, provided such information is non-directive in nature. The provision of such financial information shall not be deemed to constitute investment advisory services or the issuance of general investment recommendations. Any information provided shall be impartial and accurate. In this context, any non-directive data, information sets, documents, or similar materials may be shared via the Company’s website, mobile applications, or through the registered email addresses of Customers. The Customer acknowledges that they may suffer losses resulting from actions taken in reliance on such information, even if the Company bears no fault in the matter.

13.2. General Recommendations Relating to Crypto Assets

13.2.1 The Company may issue directive research or information relating to crypto assets, including commentary on their current or future prices or values, or which explicitly or implicitly proposes or recommends an investment strategy. Such recommendations may be directed to Customers or to distribution channels, provided they are not tailored to any specific individual or to a group sharing similar financial circumstances, risk appetite, or return preferences. In this context, any directive data, information sets, documents, or similar materials may be made available through the Company’s website and mobile applications, in accordance with the Conflict-of-Interest Policy and applicable disclosure requirements. The Customer acknowledges that they may suffer losses resulting from actions taken in reliance on such information, even if the Company bears no fault in the matter.

14. FEES, COMMISSIONS AND OTHER CHARGES

14.1. Fees and Commissions for Crypto Asset Transactions

14.1.1. Buy, sell, swap, and transfer transactions are subject to the commission rates set by the Company. Different commission rates may apply to transfer transactions depending on network congestion.

14.1.2. The Customer may access all applicable fees and commissions via the Company’s website and mobile applications. Commission rates shall also be visible on the relevant screen before a transaction is executed. The Company reserves the right to amend fees and commissions at any time.

14.1.3. Current Fee information is available here:

.

14.1.4. At our sole discretion, regional or jurisdiction-specific pricing may apply based on your residence or location. 

14.1.5. If you fail to pay the applicable fees (including, but not limited to, service charges) in full or on time, we reserve the right to interrupt, suspend or close your account. 

14.1.6. Customer will be held responsible for paying any additional fees charged by any financial service providers (including but not limited to PSPs, banks, and card schemes) used to process a transfer to or from Customer account. We will not process a transfer if associated fees charged by the financial service provider exceed the value of the transfer. You may be required to transfer in additional fiat to cover such fees in order to complete such a transfer. Company has no control over, nor will we be held liable for, such fees charged by these financial service providers.  

14.2. Taxes

14.2.1. The Customer shall be solely responsible for all taxes, duties, levies, and similar charges arising from transactions conducted via the Company under this Agreement. If so, required under applicable legislation, the Customer accepts that the Company may make withholdings in respect of such taxes. Should the Company incur any loss as a result of the Customer’s failure to fulfil their tax obligations, the Customer agrees to indemnify the Company for the full amount of such loss.

15. CONFLICTS OF INTEREST

15.1. General

15.1.1. The procedures to be followed in the event of a conflict of interest arising between the Company, its shareholders, executives, or individuals directly associated with them, and any Customer, or between two or more Customers, as well as the measures adopted to prevent such conflicts, are set out in the Conflicts of Interest Policy.

15.2. Execution of Customer Orders with the Company as Counterparty

15.2.1 The Customer acknowledges and accepts that, in cases where the Company acts as the counterparty to Customer orders, a loss incurred by the Customer may correspond to a profit made by the Company.

16. RISKS ASSOCIATED WITH CRYPTO ASSETS

16.1. General Risk Disclosure

16.1.1. By accepting this Agreement and using the services provided by the Company, the Customer confirms that they have read and understood the General Risk Disclosure Statement, which shall be deemed an annex to this Agreement. The Customer accepts and approves the General Risk Disclosure Statement.

16.1.2. The Customer acknowledges and declares that transactions carried out on the Company are subject to various financial and legal risks beyond those specified in the General Risk Disclosure Statement and this Agreement, including but not limited to liquidity risk, market risk, counterparty risk, and custodian risk, and confirms that they enter into this Agreement with full awareness of such risks.

16.1.3. Crypto assets differ from traditional financial instruments such as national currencies, commodities, securities, or other financial instruments, and carry their own unique and inherent risks. Therefore, it is essential that the Customer understands and investigates the legal, economic, and tax-related characteristics of crypto assets and acts with full knowledge of their regulatory treatment.

16.1.4. Crypto assets are volatile; their prices are determined by supply and demand dynamics and fluctuate freely in the market. However, price formation may not always be based on rational grounds. Due to irrational price movements in certain crypto assets, Customers may suffer unexpected losses. Before executing any transactions on the OKX TR, Customers must ensure they fully understand the associated risks and possess sufficient financial resources and financial literacy to bear those risks. It is recommended that Customers consider their own financial interests before engaging in any crypto asset transactions and seek professional advice where necessary.

17. CUSTOMER COMPLAINTS

17.1 Complaints and Dispute Resolution

17.1.1 The general principles regarding the registration, review, resolution, analysis, and conclusion of suggestions and complaints submitted by Customers via the call centre, telephone, email, website, social media, or other communication channels are defined in the Customer Complaints and Dispute Resolution Procedure. The channels through which Customers may submit complaints, along with the contact information of the relevant departments, are published on the Company’s website and mobile applications. The Company does not provide any undertaking or guarantee as to the resolution outcome of Customer complaints.

17.2 Complaint Records

17.2.1. In accordance with the Operational Principles Communiqué, records relating to Customer complaints shall be retained for a period of ten (10) years.

18. NOTIFICATIONS

18.1. Notifications from the Company to the Customer

18.1.1 Subject to legal obligations, the Company may issue any notifications arising under this Agreement electronically or via the Customer’s registered email address associated with their Company account. At its discretion, the Company may also use the contact details provided by the Customer and recorded on their account for the purpose of such notifications. Unless the Customer informs the Company of any change in their contact details and confirms the updated information, any notification sent to the registered contact details shall be deemed valid. The Company is under no obligation to verify the accuracy or currency of the Customer’s contact details or to confirm whether notifications have been successfully received.

18.2. Content and Delivery of Electronic Notifications to Customers

18.2.1. The Company shall send electronic notifications to Customers in connection with the services it offers, including crypto asset purchase, sale, initial issuance or distribution, swap, transfer, and other matters set out in the applicable legislation. The general principles concerning the content and delivery of such notifications are set out in the Procedure on Electronic Notifications to be Sent to Customers. 

18.3. Electronic Notification Records

18.3.1. Pursuant to the Operational Principles Communiqué, all records relating to electronic notifications that are legally required or issued by the Company on its own initiative—whether via the Customer’s registered email address or other means—as well as all documents and information made available to Customers electronically and their backups, shall be retained for ten (10) years.

18.4. Documents to Be Provided to the Customer

18.4.1. Under the Operational Principles Communiqué, when a Customer executes a transaction involving the purchase, sale, or transfer of crypto assets via the trading interface, a transaction result form relating to that specific operation shall be made available to the Customer via the Company’s website or mobile application no later than the end of the day on which the transaction occurred.

18.4.2. A monthly account statement summarising all transactions carried out and the movements in the Customer’s assets during the relevant monthly period shall be prepared in accordance with the Operational Principles Communiqué, and shall be made available via the Company’s website or mobile application within five (5) business days following the end of the relevant month. At the Customer’s request, the account statement may also be sent to their registered email address.

18.5. Notifications from the Customer to the Company

18.5.1. The Customer shall issue any notification under this Agreement in writing via registered mail with return receipt or through a notary to the official address of the Company.

19. CUSTOMER REPRESENTATIONS AND OBLIGATIONS

19.1. Conditions of Use of Company Services

19.2. If the Customer does not meet these eligibility requirements indicated under this Agreement, they are prohibited from using the service(s). Customers agree to provide written certification of their compliance with this provision as soon as reasonably practicable when requested by Company. 

19.2.1. The Customer represents, warrants and undertakes to use the services offered by the OKX TR solely for purposes expressly permitted under this Agreement, in accordance with the applicable legislation, including but not limited to MASAK regulations and other relevant laws and regulations.

19.2.2. The Customer hereby represents, warrants, and undertakes not to use the Company for any unlawful activity or in any manner that may enable or facilitate the commission of a crime or any illegal act.

19.2.3. The Customer hereby represents, warrants, and undertakes not to infringe upon, violate, or misuse any of the Company’s intellectual or industrial property rights.

19.2.4. The Customer hereby represents, warrants, and undertakes not to disable, hack, or otherwise interfere with any of the Company’s security or authentication mechanisms, nor shall they use the Company in a manner that compromises the security, integrity, or availability of any network, computer, communication system, or the accounts of other Customers.

19.2.5. The Customer hereby represents, warrants, and undertakes not to, directly or indirectly, engage in any action intended to disrupt or interfere with the Company’s business operations.

19.2.6. The Customer hereby represents, warrants, and undertakes not to use the Company in any way that could harm, disable, overload, or impair the Company or its services, networks, or otherwise prevent or hinder the use of the Company by other Customers.

19.2.7. The Customer hereby represents, warrants, and undertakes not to use the Company to infringe upon the rights of any third party.

19.2.8. The Customer hereby represents, warrants, and undertakes not to use the Company in a fraudulent, false, misleading, manipulative, or market-distorting manner.

19.2.9. The Customer hereby represents, warrants, and undertakes not to allow others to benefit from the Company’s services, nor shall they, through such use or otherwise, obtain any commission, fee, or other benefit.

19.2.10. The Customer hereby represents, warrants, and undertakes that he or she is at least eighteen (18) years of age and have not previously been suspended or removed from the website or Services. 

19.2.11. If Customer is registering to use the Services on behalf of a legal entity (e.g., corporate or institutional customers), Customer represents and warrants that such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization; and Customer further represents that Customer is duly authorized by such legal entity to act on its behalf, and that such legal entity agrees to be responsible to Company if representative violate this Agreement.

19.2.12. The Customer represents and undertakes that they possess all rights and authority necessary to be a Party to this Agreement, that by becoming a Party hereto they are not in breach of any other agreements, and that their use of the Services is not restricted under any applicable laws and/or regulations.

19.2.13. The Customer hereby represents, warrants, and undertakes that  neither Customer nor any person or entity with direct or indirect ownership or control over Customer’s account are on any trade or economic sanctions lists, such as the Office of Foreign Assets Control (“OFAC”) specially designated national  lists, not a resident of and do not operate in  any region or country subject to applicable restrictions or sanction, nor restricted or prohibited from engaging with Company or using the Services by any law enforcement agencies or regulatory authorities.  The Customer also represents, warrants and undertakes that neither Customer nor any person or entity with direct or indirect ownership or control over Customer’s account (including any subaccounts, as applicable) are a resident of any crypto-banned jurisdiction or reside in a jurisdiction where provision or use of the Services is unlawful. Services may not be available in all markets and jurisdictions, and Company may restrict or prohibit use of all or a portion of the Services from certain countries/regions/territories. In addition, certain features may or may not be available to certain Customers depending on their location and other criteria.

19.2.14. The Customer hereby represents, warrants, and undertakes not to register multiple accounts and not to use another Customer’s account without proper authorization.

19.2.15. The Customer accepts and declares that they are legally and criminally responsible for all transactions and actions carried out through OKX TR, and that the Company bears no legal or criminal liability whatsoever in relation to the transactions carried out in the Customer’s account.

19.2.16. The Customer accepts, declares, and undertakes that all fiat and crypto currencies used on OKX TR are proceeds lawfully obtained, that they act solely on their own behalf and account, that they do not act on behalf of any third party, and that they shall not transfer, sell, or allow any third party to use their account, obligations, or rights under any name or title whatsoever. Otherwise, OKX TR shall have the right to suspend or terminate the Customer’s account.

19.3. Prohibited Uses

19.3.1. Any use of our Services in connection with any of the following categories of activities or businesses is prohibited (“Prohibited Uses”):    

(a) Payment services providers, the sale of money orders or cashier’s checks or any money transmitter activities;

(b) Deceptive marketing and misleading advertising services;

(c) Gambling activities, including but not limited to, sports betting, casino games,  lotteries, games of chance, sweepstakes, games that may be classified as gambling (e.g., poker), or other activities that facilitate any of the foregoing;

(d) Activities that may constitute money-laundering, fraud, terrorist financing, or any other type of financial crimes;

(e) Goods or services that infringe or violate any copyright, trademark, or proprietary rights under the laws of any jurisdiction;

(f) Counterfeit or unauthorized goods, including but not limited to, sale or resale of fake or “novelty” IDs, sale of goods or services that are illegally imported or exported or which are stolen;

(g) Insider trading, market manipulation or other forms of market-based fraudulent activities;

(h) Activities related to any  service or website that acts as a marketplace for illegal goods ;

(i) Any other matters, goods, or services that from time to time we deem to be unacceptable or of high risk, and which, for example, may be restricted by our bank or payment partners; or;

(j) Any other unlawful activities which would violate, or assist in violation of, any law, statute, ordinance, or regulation, sanctions programs administered in the countries where we conduct business, or which would involve proceeds of any unlawful activities;

(k)Shell banks or financial institutions that have customers that are shell banks;

19.3.2. The Customer acknowledges that engaging in Prohibited Uses constitutes a breach of this Agreement. In the event that Company learns or reasonably suspects, in our sole and absolute discretion, that any of Customer account is or may be associated with any of the Prohibited Uses as set forth above, Company may suspend  your account, terminate this Agreement, cancel any uncompleted transactions, freeze your assets immediately without notice, or take any other action deemed necessary by a law enforcement agency, regulator, our internal compliance department, or any other authority. Company may also, with or without notice, report any such suspected or actual Prohibited Uses activity to a law enforcement agency, regulator, or any other authority. The legal and criminal liability arising from the use of the Account and the Services for unlawful purposes shall belong to the Customer. 

19.4. Consequences of Breach of Customer Representations and Obligations

19.4.1. The Customer shall be liable for all damages resulting from any breach of the representations, warranties, and obligations set out in this clause and elsewhere in the Agreement, including but not limited to violations of applicable legislation. In the event the Company suffers any loss, the Customer shall indemnify the Company in full.

19.4.2. Should the Customer act in breach of the Agreement or any applicable law, the Company may suspend the Customer’s account, halt transactions, or terminate this Agreement.

19.5. Customer’s Indemnification Obligation

19.5.1. The Customer agrees to indemnify, hold harmless, and promptly defend OKX TR and its affiliates and business partners (including, where applicable, their representatives, partners, directors, officers, and employees) (each a “Indemnified Party”) from and against any and all losses arising from and/or in connection with third-party claims, damages, liabilities, losses, judgments, penalties, costs, and all types of expenses (including but not limited to professional fees, litigation costs, and reasonable attorney’s fees) in relation to the following:

(a) The Customer's use of and conduct related to their accountor the Services;
(b) The Customer's failure to fulfill any undertakings or obligations under thisAgreement;
(c) The Customer's breach of this Agreement and/or practices implemented by OKXTR in connection with this Agreement;
(d) The Customer's violation of the Legislation;
(e) The Customer's infringement of third-party rights;
(f) Any third-party claim arising from the Customer's use of the Services
(g) Any misleading, false, incomplete, or deceptive information provided by the Customer to OKX TR in connection with the provision of Services under this Agreement;
(h) Any investigation, allegation, lawsuit, action, or other legal proceedinitiated by
any judicial authority or official institution related to the Customer's use of the Services; or
(i) The Customer's breach of any representations, warranties, or undestakings made
to OKX TR under this Agreement.

19.5.2. In the event that the Customer is obliged to indemnify OKX TR pursuant to this Article, OKX TR will have the exclusive right, at its sole discretion, to initiate, control and/or decide to settle any lawsuit or legal proceeding; and if settlement is chosen, the terms of such settlement will also be determined at OKX TR’s sole discretion.

19.6. Order of Performance and Defences

19.6.1. The order of performance of obligations under this Agreement shall rest with the Customer. Any practices to the contrary shall not prejudice the rights of the Company under any circumstances.

19.6.2. The Customer acknowledges and agrees that all crypto assets held on their behalf with the Company or Custodian, and all fiat funds held in the Customer’s Company account, shall constitute pledged collateral for the fulfilment of all present and future obligations under or in connection with this Agreement. The Customer further acknowledges and agrees that the Company may exercise rights of lien, set-off, and netting over such crypto assets and fiat funds in respect of any existing or future claims under or related to this Agreement.

20. TERMINATION OF THE AGREEMENT

20.1. Suspension or Closure of the Customer Account by the Company

20.1.1. Customer agrees that Company may freeze/lock the assets in all such accounts and temporarily or permanently suspend your access to the website, terminate this Agreement by closing your account if we suspect, in our sole and absolute discretion, any of the following: 

(a)The account is in violation of any of this Agreement; 

(b)The account is in violation of any applicable laws or regulations; 

(c)The account is in violation of MASAK regulations ; 

(d)The account is in violation of a regulatory authority requirement, court order, or other applicable law; 

(e)The account is subject to a government, regulatory authority, or court-ordered levy, judgment, or other asset turnover requirement (“Levy”); 

(f)The account is, or is related to any account that is, subject to any pending litigation, investigation, or governmental proceeding; 

(g)The account has a balance that needs to be reconciled for any reason; 

(h)If we suspect that an unauthorized person is attempting to gain access to the account; 

(i)If we suspect that You are using Your credentials or other account information in an unauthorized or inappropriate manner; 

(j)If we suspect that the account is related to any Prohibited Uses; 

(k)If we suspect that there are suspicious and/or fraudulent activities on the account; or 

(l)The account has not been accessed in over one (1) year;

(m)Any other justifiable reason.

20.1.2 Customer agrees and acknowledges that Company has the right to immediately investigate your account and any related account, if we suspect, in our sole discretion, that any such account has committed a violation of this Agreement or violation of Legislation. 

20.1.3 Should either Party issues a notice of termination of this Agreement, the Company may, prior to the effective date of termination, restrict or suspend the Customer’s account or transactions.

20.2. Termination of Company Services

20.2.1 The Company may, entirely at its discretion, partially or fully discontinue the services it provides. In such cases, this Agreement shall terminate with respect to the discontinued services.

20.3. Right of the Customer to Terminate the Agreement

20.3.1. The Customer may terminate this Agreement by submitting a written notice to the Company at least five (5) business days in advance. The termination of this Agreement by the Customer shall not extinguish any right or receivable the Company may have against the Customer.

20.4. Reversals and Cancellations

20.4.1. Customer agrees and understands that Customer cannot cancel, reverse, or change any transaction that has been marked as complete in their account. Company may refuse to process, or to cancel or reverse, any transaction conducted under Customer’s account in our sole and absolute discretion, even after the related assets have been debited from your account(s), and we are under no obligation to allow you to reinstate a purchase or sale order at the same price or on the same terms as the canceled transaction.

20.4.2. This right may be exercised in the following circumstances:

(a)If we suspect the transaction involves (or has a high risk of involvement in suspicious trading activity or violations of this Agreement;
(b) If we have reason to believe there was an obvious error in any term, including but not limited to the price, amount or any other information about the trade;
(c) If there was disruption or malfunction in the operation of any trading system; or
(d) If there were extraordinary market conditions or other circumstances in which the nullification or modification of transactions may be necessary.

20.5. Right of Offset and Recoveries

20.5.1. In the event that there are insufficient assets in Customer’s account due to a chargeback, payment dispute, wire recall,  or other similar occurrence, or if the account becomes subject to enforcement proceedings or similar legal actions, Customer expressly authorize the Company to freeze, debit, convert, withhold, and/or liquidate any current or future assets from Customer’s account to the extent necessary to offset or satisfy the Company’s claims, to the fullest extent permitted by applicable law. Customer shall be solely responsible for any and all tax consequences of any such action by Company. In the event that the disposition or liquidation of crypto assets is inadequate to satisfy the insufficiencies, Customer agree and acknowledge that he/she will immediately deliver, in Turkish Lira (or any other appropriate currency) the full amount necessary to alleviate the insufficiency or Customer will be liable to Company for the insufficiencies in addition to any attorney’s fees, interest or expense associated with its recovery.  

20.6. Assignment, Merger and Universal Succession

20.6.1. In the event of assignment, merger, inheritance, or other forms of universal succession involving the Customer, or where changes occur in the rights holders of a joint account—such as the inclusion or withdrawal of account holders—the Agreement must be renewed. If the new right holders decline to enter into a new agreement, the entitlements within the account shall be transferred to the universal successors upon submission of documents evidencing the succession, and the account shall be closed. This change shall be reported to the Central Securities Depository (CRA) within three (3) business days. The Customer is obliged to notify the Company of such situations.

20.7. Consequences of Termination

20.7.1. In the event of account suspension or closure, discontinuation of Company services, or termination of the Agreement for any reason, or if a particular crypto asset is no longer listed on the Company,  Company may, at its discretion, convert the Customer’s assets into fiat or crypto assets and return them to the Customer’s registered bank account or to an address provided by the Customer—provided there is no legal obligation to the contrary and the conditions surrounding the suspension, closure or termination, as reasonably assessed by the Company, do not require otherwise. Alternatively, the Company may retain such assets until a return request is submitted, or transfer them to third parties as necessary. Likewise, the Customer shall be liable for any loss arising from failure to provide a suitable bank account or delivery address for the return of such assets.

21. FORCE MAJEURE

21.1. Force Majeure Events

21.1.1. Events which are unforeseeable by the Company and which render the performance of its obligations under this Agreement partially or wholly impossible, or unreasonably difficult in violation of the principle of good faith—including but not limited to epidemics, pandemics, fire, explosion, radioactive or chemical contamination, earthquakes, volcanic eruptions, floods, storms, lightning, hurricanes, typhoons and other natural disasters; war, acts of terrorism, sabotage, civil unrest, riots, revolution, coup d’état, insurrection; decisions of public authorities; internet and network outages, cyber-attacks, telecommunications or power failures, cyberattacks, and global developments that may cause serious disruption in blockchain ecosystems or financial markets—shall be deemed force majeure.

21.2. Consequences of Force Majeure

21.2.1. The Company shall not be held liable for any failure or delay in the performance of its obligations under this Agreement resulting from a force majeure event.

21.3. Significant Market Events

21.3.1. The Customer acknowledges that they intend to transact within the crypto asset market via the Company. The crypto market is highly susceptible to both global and local events. Even when such events do not constitute force majeure, they may have unforeseen effects on the market and lead to substantial losses. In the event of significant market-impacting developments, the Company reserves the right to take any measures it deems appropriate, including but not limited to the suspension of transactions.

22. AGREEMENT AND AMENDMENTS

22.1. Access to the Agreement

22.1.1. In case this Agreement executed electronically, it shall be sent to the email address provided by the Customer, or made accessible via OKX TR, or, if concluded in written form, a copy shall be delivered to the Customer; and it shall be made accessible to the Customer via the OKX TR, where the Customer may view it electronically.

22.2. Amendments to the Agreement

22.2.1. The Customer hereby consents to the amendment of this Agreement by the Company in electronic form. In the event of any amendment, the Customer shall be able to view the updated version using their Access Credentials and provide confirmation electronically that they have read and understood the changes. If the Customer does not accept the amended version of the Agreement, they must cease using the Company services, and the Company may terminate this Agreement accordingly.

22.3. Amendments to Company Policies and Procedures

22.3.1. The Customer is responsible for following all policies and procedures published by the Company on its website or made available to the Customer, including, but not limited to, those referenced in this Agreement, and any amendments or notices related thereto issued by the Company.

23. GENERAL PROVISIONS

23.1. Evidential Clause

23.1.1. The Customer acknowledges, declares and agrees that, in the event of any dispute arising from this Agreement, the electronic and system records kept in the Company’s databases and servers, the Company’s commercial and accounting records, microfilm, microfiche and computer records shall constitute valid, binding, conclusive and exclusive evidence, and that this provision constitutes an evidential agreement within the meaning of applicable law. 

23.1.2. For the avoidance of doubt, and without prejudice to the Customer’s right to initiate legal proceedings against the Company, the Customer retains the right to access such records for evidentiary purposes in any such proceedings.

23.2. Waiver and Exercise of Rights

23.2.1. The non-exercise or delayed exercise of any right or privilege under this Agreement by the Company shall not be construed as a waiver of such right or privilege.

23.2.2. Any and all rights and claims of the Customer, including any ancillary rights and returns arising therefrom, resulting from their activity on the Company shall be subject to a statute of limitation of ten (10) years from the date of the Customer’s last transaction on the Company. After this period, the Company’s obligation to return such rights shall be deemed a natural obligation and shall not be enforceable. 

23.2.3. In the event that, in connection with the assets held by the Customer on the Company or with Custodians, any gratuitous rights are conferred (including but not limited to by way of any blockchain project, developers, entity, person, or protocol), the sole right and authority to benefit from such rights shall rest exclusively with the Company. In this respect, the Company is authorised by the Customer to include provisions in its agreements with Custodians to give effect to this clause.

23.3. Severability

23.3.1. If any provision of this Agreement is held to be invalid or unenforceable, the remainder of the Agreement shall not be affected, and each remaining provision shall be valid and enforceable to the fullest extent permitted by law. In the event of such partial invalidity, the Parties agree to replace the invalid or unenforceable provision with a valid and enforceable one that most closely reflects the intention and commercial purpose of the original provision.

23.4. Prohibition of Assignment

23.4.1. The Customer shall not assign, whether in whole or in part, this Agreement or any of their rights or obligations under or in connection with it to any third party without the prior written consent of the Company.

23.4.2. The Company may assign this Agreement or any of its rights or obligations under or in connection with it, whether in whole or in part, to any third party without requiring any further consent from the Customer beyond that granted under this clause.

23.5. Company’s Liability

23.5.1. Unless otherwise provided under applicable legislation, the Company shall in no event be liable for any special, indirect, punitive, exemplary, or incidental damages, including loss of profit, loss of data, or moral damages. The Company shall only be liable under this Agreement in cases where the damage is directly attributable to its own fault.

23.5.2. Unless otherwise provided under applicable legislation, the Company shall not be liable for any acts, omissions, content, or faults of Custodians, other Customers or any other third parties, or for any damage caused to or by third parties through no fault of its own.

23.5.3. Where the Company provides financial analyses, general recommendations, or blog content in relation to crypto assets, Customers are entirely free to choose whether or not to rely on such information. All types of content provided via OKX TR consist of data collected from third parties and publicly available sources. All data, analyses, reports, and statistics are processed by software that automatically processes information without any editing or direction and are presented objectively. Any news or reports provided by OKX TR are for informational purposes only and do not constitute direct solutions, conclusions, legal opinions, or political or sociological research insights, and their absolute accuracy is not guaranteed. The data may be contradictory or inconsistent with one another. While Company makes reasonable efforts to ensure the accuracy of the information on the website and to give Customer prior notice of any material change to the information of the website, the information and content on the website are subject to change without prior notice and are provided. Company takes reasonable measures to ensure the accuracy of the information on the website; however, Company does not guarantee the accuracy, suitability, reliability, completeness, performance and/or fitness for purpose of the content of any of the Services or products available through the website, and, to the extent permitted by Legislation, will not be liable for any loss or damage that may arise directly or indirectly from the content on the website, Customer’s inability to access the website, or any delay in or failure of the transmission caused due to such inability, without any fault on the part of the Company to the extent permitted under Legislation. Company will not be liable, to the extent permitted by Legislation, for any use or interpretation of such information. 

23.6. Commercial Electronic Messages

23.6.1. The Company may send commercial electronic communications to Customers in accordance with applicable legislation.

24. GOVERNING LAW AND DISPUTE RESOLUTION

24.1. Governing Law

24.1.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Türkiye, excluding its conflict of law rules.

24.2. Dispute Resolution

24.2.1. Any disputes arising in connection with this Agreement shall be subject to the exclusive jurisdiction of the Courts and Enforcement Offices of Istanbul (Çağlayan), Türkiye.

ANNEXES:

Annex 1: General Risk Disclosure Statement

Annex 2: Fee Schedule, Commissions and Transaction Limits

ANNEX 1

GENERAL RISK DISCLOSURE STATEMENT

OKX TR KRİPTO VARLIK ALIM SATIM PLATFORMU ANONİM ŞİRKETİ

("COMPANY" or "OKX TR")

This General Risk Disclosure Form ("Form") has been prepared to inform clients about  the trading risks related to crypto assets, liquidity risks related to crypto assets, risks related to crypto assets including those related to the transfers of crypto-assets, risks arising from the internet, risks related to trade orders, risks related to trading prices, risks related to taxation, legal and regulatory risks, risks arising from the use of electronic wallets and holding crypto assets on the platform, risks related to monitoring and use of the blockchain network and other risks. This Form may not cover all the risks that may arise from the specific risks related to the crypto asset you will trade, the risks arising from the application and the services defined in the client agreement ("Framework Agreement"). 

Therefore, before you decide to execute your trades, you should analyze, understand and consider all the risks in the market. This Form is also an annex and an integral part of the Framework Agreement you have entered into with OKX TR Kripto Varlık Alım Satım Platformu Anonim Şirketi ("Company" or "OKX TR"). 

This Form can be accessed via the OKX TR’s website.

Warning: The Client must carefully read and review the risks outlined in this Form, which has been prepared based on Annex 1 ("Annex/1") of the Communiqué on the Establishment and Operational Principles of Crypto Asset Service Providers numbered III-35/B.1 ("Communiqué on Operational Principles"), prior to accepting the Framework Agreement. It should be noted that, by signing the Framework Agreement, the Client shall be deemed to have read, understood, acknowledged, and accepted the content of this Form and the risks disclosed herein.

1. General Risks (Communiqué on Operational Principles, Annex/1)

1.1. Crypto assets may be more volatile assets compared to traditional financial instruments. 

1.2. Public regulation does not imply acceptance and approval of crypto assets as a safe financial instrument.

1.3. Transfers of crypto assets may not be reversible due to the nature of the technology used.

1.4. Crypto assets have their own risks and there is a risk of loss as well as profit as a result of these transactions.

1.5. It is not possible to give guarantees or commitments regarding the prices at which transactions will be realized.

1.6. Crypto assets are stored digitally and can be subject to technological risks.

1.7. Crypto assets are not subject to the investor indemnification provisions set out in Article 82 of the Capital Markets Law.

2. General Risks Related to Crypto Assets

2.1. Crypto assets are subject to various regulations under the Capital Markets Law and secondary legislation. Crypto assets are generally not considered as local currency, commodities or securities under the Capital Markets Law. Crypto assets are produced, traded and transferred in a digital environment and may be a digital representation of any value. For this reason, there are many risks in transactions with crypto assets, including but not limited to cyber security breaches, restriction of market access, technical failures, termination of the network program, depreciation of crypto assets and risks arising from the savings of project owners.

2.2. Pursuant to Article 3 (2) of the Regulation on the Disuse of Crypto Assets in Payments, issued by the Central Bank of the Republic of Türkiye, it must be noted that the use of crypto assets as a means of payment, whether directly or indirectly, for the purchase or sale of goods or services is prohibited. The responsibility in this regard lies entirely with the Client. Furthermore, crypto assets are generally not subject to any form of public guarantee. 

2.3. Before purchasing  a particular crypto asset, the documents published by the issuers of the crypto asset as well as the related codes and technical specifications should be thoroughly reviewed. In this regard , it is recommended to seek the opinion of experts and authorized persons. It should be noted that the aforementioned documents may be subject to substantial, abrupt, and essential changes, or may not accurately reflect the technically implemented features. OKX TR has no control over, nor any authority to make changes to, these documents, the distributed ledger technology underlying the issued crypto asset, or the smart contract or other software and protocol related to the relevant crypto asset, and these are not under the guarantee or assurance of OKX TR.

2.4. Trading in crypto assets is not suitable, particularly for individuals who (a) have limited financial resources, (b) possess limited investment experience, and/or (c) have a low-risk appetite or low tolerance for potential losses.

2.5. OKX TR may suspend, terminate, or modify its services.

3. Trade Risks Related to Crypto Assets

3.1. Crypto asset markets may be shaped by supply and demand, so the value of crypto assets can be affected by various factors, including speculative and manipulative transactions. In other words, due to the nature of crypto assets, there is a high risk of loss as well as profit. The values in these markets can change rapidly and unpredictably in an instant. Clients are required  to thoroughly research the crypto assets they are going to invest in and, if necessary, obtain professional advice from reliable parties in this regard. Clients must possess the necessary knowledge on this matter. This responsibility lies with the Clients. 

3.2. Crypto assets carry a high degree of risk and are not suitable for many individuals. If the Client’s objective in investing in crypto-assets is to obtain a regular or low-risk return, investing in this market is not recommended. Clients are advised not to make investments in crypto asset markets that they cannot afford to lose in proportion to their income.

3.3. OKX TR acts solely as a platform through which buy and sell orders related to crypto assets are transmitted and does not provide any advice to its Clients regarding the suitability of any transaction, the risk category of the transaction, the tax implications of the transaction, or any other type of advice. Furthermore, OKX TR does not provide any financial, investment, or legal advisory services in connection with the services it offers. 

3.4. In this context, any opinions, news, research, analyses, prices, or other information (if provided) made available on the OKX TR website are presented solely for informational purposes and as general market commentary. Such information does not constitute investment advice, trading recommendations, or any other form of advice. OKX TR makes no warranty or representation regarding the accuracy, reliability, or completeness of such information. Each Client  must independently assess the appropriateness of any transaction by taking into account their own investment objectives, level of experience, and risk appetite.

4. Liquidity Risks Related to Crypto Assets

4.1. Liquidity conditions in crypto asset markets may vary according to the supply and demand balance, the issuance quantity and terms of the crypto asset, the transactions conducted by individuals holding the relevant crypto asset, and other criteria. For this reason, crypto asset markets have variable liquidity levels and price volatility may increase in relation to crypto assets with low liquidity. Therefore, there is no liquidity guarantee for crypto assets, and depending on market conditions, liquidity in the relevant crypto asset may increase or decrease, or there may not be a liquid market where you can sell your crypto asset. OKX TR makes no commitment that the markets for crypto assets will be active and liquid. 

4.2. If there is no buy or sell demand, it may not be possible to purchase or sell the relevant crypto asset; a decrease in demand may lead to a significant drop in prices or a complete loss of value.

4.3. In addition, OKX TR does not make any representations and warranties that the listed crypto assets will continue to be traded in the market at all times. Any listed crypto asset may be delisted or closed for trading by OKX TR in accordance with the relevant legislation and  OKX TR’s listing and delisting procedure. The networks through which a crypto asset is transferred may be restricted or modified.

5. Risks Related to Crypto Asset Transfers

5.1. Due to the nature of blockchain technology, crypto asset transfer transactions are non-refundable and irreversible after the transaction has been executed. Therefore, it is solely the Client's obligation to check the accuracy of the wallet address from which the transfer is  made. All responsibility arising from the execution of orders placed by the Client rests solely with the Client.

5.2. As crypto asset transfers are non-refundable, the fees to be paid by the customer to the platform for transactions in this context are also non-refundable.

6. Risks Related to Trade Orders

6.1. System errors may occur while trading on our website and/or applications. The Client is aware of the risk that his/her orders may be postponed, delayed or invalidated due to a system failure. 

6.2. The Customer should be aware of the wide range of risks that may arise when using an internet-based system. These risks may be related to hardware, software or internet connection failures.

7. Risks Related to Trading Prices

7.1. OKX TR has no obligation to ensure that the crypto assets you will trade will be traded at the prices determined by you or at the prices in the international arena. In this context, OKX TR does not provide  any price guarantee or commitment, and prices on OKX TR may differ from those on other platforms or from global prices.

7.2. The value of any crypto asset may increase or decrease significantly. Historical performance data of a crypto asset does not constitute a guarantee of its future performance and may not be a reliable indicator thereof.

7.3. In transactions where OKX TR, or a liquidity provider, or a market maker acts as the counterparty, different prices may occur. Trading may also take place outside of OKX TR’s trading environment, in which case the relevant prices may differ from those within the trading environment.

8. Internet Risks

8.1. There are risks associated with using an internet-based trading system on OKX TR’s platform, including, but not limited to, software and internet connection failure, and it is important that you are aware of this. OKX TR accepts no responsibility for any communication failures, interruptions, errors, failures or delays that you may encounter for whatever reason while using the services provided by OKX TR to you.

8.2. In this context, in order to raise customer awareness, but by no means in a limiting manner, some examples of risks that the customer faces may include: malware infection; unauthorized access by third parties to customer information and digital assets; cyber-attacks; artificial intelligence-based attacks; social engineering attacks; crypto asset network failures; computer viruses; any kind of fork event; communication interruptions; system failures; unexpected spikes in transaction volume and delays. In addition, other malware threats such as spyware, trojans, worms and phishing may also emerge that can harm the customer or their devices. These risks and malware threats may result in the loss of the customer’s crypto assets. Besides, such risks change every day with advanced technology and can take on different appearances. 

8.3. The Customer must ensure that the hardware, software, internet connection, and other environmental components they use are free from risks. The risks arising from the aforementioned elements are solely the responsibility of the Customer.

9. Taxation Risks
9.1. Clients may be subject to tax liabilities in accordance with applicable legislation due to their transactions with crypto assets. The Client is solely responsible for knowing and fulfilling its tax obligations. 

10. Legal and Regulatory Risks

10.1. In Türkiye, the legislation being developed regarding crypto assets and distributed ledger technology is still very new, and the legal regulations and regulatory framework in this field -particularly the practices and opinions of the Capital Markets Board ("CMB") and the Financial Crimes Investigation Board of the Ministry of Treasury and Finance ("MASAK"), as well as other relevant regulatory and supervisory authorities, and the jurisprudence of judicial bodies- have not yet become uniform. Therefore, it is possible that changes in the applicable legislation and the practices of the competent judicial and administrative authorities in these areas, and the need to adapt to such changes, may result in losses for Customers.

10.2. Losses and damages may arise as a result of the implementation of decisions, requests, and orders -such as the imposition of a freeze on a Customer’s account- issued by regulatory and supervisory authorities (primarily the CMB and the MASAK), public institutions and organizations, other administrative bodies, judicial authorities, or enforcement offices in relation to the Customer’s crypto assets. OKX TR may take actions such as suspending, freezing, or blocking transactions in response to such third-party requests from these authorities or other financial institutions, or in accordance with applicable legislation or OKX TR’s internal policies, and the Customer acknowledges that such actions may result in various losses, for which OKX TR shall bear no liability.

10.3. The Customer is obliged to fully and accurately comply with obligations arising from know-your-customer ("KYC") rules, remote customer onboarding procedures, compliance requirements regarding the transfer of customer assets, same-name bank account transfer rules, and similar regulations. In this context, delays or non-execution of transactions may occur due to customer errors, additional information and document requests under applicable legislation or internal policies, or requests from administrative or judicial authorities or third parties. The Customer understands that they may incur losses in this regard and acknowledges that OKX TR bears no responsibility for such matters.

11. Risks Arising from Using Wallets and Keeping Crypto Assets on the Platform

11.1. The Client may store the crypto assets acquired through OKX TR in its own cold wallet by transferring them. In this context, in the event that the Client's assets held by OKX TR are stored in the platform wallets, the standards and rules regarding the storage of client assets are applied in accordance with the relevant legislation. 

11.2. There are cases where OKX TR is obliged to transfer client assets to a custodian. The Client is aware that the crypto assets may be stored at the custodian with which OKX TR has an agreement. In this context, the Customer acknowledges that OKX TR bears no responsibility for the outcomes arising from the actions and operations of the relevant custodian institution.

12. Risks Related to the Use of the Blockchain Network and Smart Contracts

12.1. Since various transactions, such as transfer operations are irreversibly created on the blockchain network, any incorrect transactions executed by the customer during transfers and asset transfers to wallets cannot be reversed or refunded. In this context, the Client accepts full responsibility for all transactions carried out through the platform. 

12.2. OKX TR has no information about whether the transactions are  incorrect or not, and the transactions conducted are entirely the responsibility of the customer. 

12.3. The Client must ensure the accuracy of the information entered in relation to the transactions carried out through the platform and execute the transaction after confirming the accuracy of the transaction. 

12.4 The Platform only provides, from time to time and as specified in the Framework Agreement, the infrastructure that enables access to, use of or, depending on the nature of the services or content of OKX TR, the trading of such services or content. OKX TR in no way guarantees and undertakes the conclusion and timely completion of transactions or the execution and implementation of instructions entered on the Platform. The prices formed on the platform are freely formed.

12.5. Some crypto assets operate based on "smart contracts" or other types of protocols. Smart contracts and certain similar protocols are mechanisms that run on a blockchain network and automatically execute terms through technology. Smart contracts are relatively new and insufficiently tested technologies. Any error or security vulnerability in the software of smart contracts or the blockchain networks on which they operate may result in the loss of your crypto assets.

I hereby accept and declare that I have read and understood all of the above matters; that I have signed this "General Risk Notification Form" as a result of my free will, without prejudice to my rights to claim and sue for any damages that may arise due to the fault or negligence of the platform during the implementation of these principles, and that I have signed the Framework Agreement and received a copy of the form or can access a copy of this form via the OKX TR’s website.

ANNEX 2

FEE SCHEDULE COMMISSIONS AND TRANSACTION LIMITS 

Dear Customer, 

We hereby present the following disclosures regarding the current and potential commission, fee amounts and/or rates and transaction limits applicable to transactions conducted through OKX TR Kripto Varlık Alım Satım Platformu Anonim Şirketi (“OKX TR”). 

1.    Fees, Commissions and Transaction Limits

The following commissions and fees apply to the services provided by OKX TR:

1.1. Trading Commission: A certain percentage or fixed amount of commission is charged for buy and sell transactions conducted by customers on the platform.

1.2. Deposit and Withdrawal Fees: Fees may apply for deposit and withdrawal transactions made via bank transfer, credit/debit card, or other payment methods. Since these fees may vary between banks, we recommend that you confirm the relevant fee amount with your bank before conducting any transactions. OKX TR does not charge an additional commission fee for withdrawals. However, a commission fee may be charged for withdrawals in the future.

1.3. Transfer Fees: Blockchain network fees and additional service charges may be applied for transfers made within the platform or to external wallets. Since network fees may vary depending on the cryptocurrency, we recommend that you confirm the relevant fee amount before making a transfer.

1.4. Market Maker Service Fees: For transactions involving market makers, a market maker commission fee may be required.

1.5. Other Service Fees: Special fees may apply for additional services such as crypto asset storage, API usage, or professional services.

Detailed information on commissions, fees and transaction limits can be found at

  Commissions, fees and transaction limits may change from time to time, so it is recommended that you check them regularly.