Understanding OKX Customer Service Chat

Published on Oct 21, 2026

At OKX, we believe in being open and clear about how our services work. This notice explains what to expect when you use our customer service chat, and what to keep in mind when you do.

This information is a supplement to the Privacy Notice applicable to you, which you should also read for a complete picture of how we handle your data.

Our commitment to transparency

We want you to understand how your chat is handled and how the information you receive should be used, so you can make informed choices.

What is OKX customer service chat?

OKX customer service chat helps answer your support questions and troubleshoot issues. You can use it through the OKX app and website. It combines an AI assistant, designed to give you quick responses, with human support agents.

Important: OKX customer service is provided by our AI assistant and human support agents. Your chat may be handled by either. A human support agent may review the messages you have shared.

Key things you need to know

1. How your chat is handled

  • Your chat may be handled by our AI assistant or a human support agent.

  • If our AI assistant cannot resolve your issue, we may transfer your chat to a human support agent.

  • A human support agent may review the messages you have shared earlier in the chat, so you don't need to repeat yourself.

2. Accuracy of responses

AI responses may not always be accurate. Please confirm important details through our official channels.

If something doesn't seem right, you can:

  • check your OKX account and transaction history in the app;

  • visit the OKX Help Center; and

  • check our official announcements.

3. Nature of information provided

Chat responses are for information only and are not investment advice or a recommendation to buy, sell, or hold any product.

Do not rely on them for financial decisions.

4. Keep your account safe

Never share any of the following in this chat:

  • passwords

  • private keys

  • seed phrases

  • one-time codes

OKX staff and our AI assistant will never ask you for this information.

5. How your chat information is used

For details about how we handle your chat information, please refer to the Privacy Notice applicable to you.

Your rights

You have rights regarding your personal data. Please see the Privacy Notice applicable to you for details on your rights and how to exercise them.

We regularly review this notice to make sure it's up to date and clear. If we make significant changes to how our customer service chat works, we will update this notice.