Customer Information Notice

Last Updated: 25.06.2025

MANDATORY DISCLOSURES PREPARED UNDER THE CUSTOMER INFORMATION OBLIGATION

COMMISSION, FEE, AND TAX DISCLOSURES

Dear Customer, 

We hereby present the following disclosures regarding the current and potential commission, fee, and tax amounts and/or rates applicable to transactions conducted through OKX TR Kripto Varlık Alım Satım Platformu Anonim Şirketi (“OKX TR”). 

1.    Commissions and Fees 

The following commissions and fees apply to the services provided by OKX TR:

1.1. Trading Commission: A certain percentage or fixed amount of commission is charged for buy and sell transactions conducted by customers on the platform.

1.2. Deposit and Withdrawal Fees: Fees may apply for deposit and withdrawal transactions made via bank transfer, credit/debit card, or other payment methods. Since these fees may vary between banks, we recommend that you confirm the relevant fee amount with your bank before conducting any transactions. OKX TR does not charge an additional commission fee for withdrawals. However, a commission fee may be charged for withdrawals in the future.

1.3. Transfer Fees: Blockchain network fees and additional service charges may be applied for transfers made within the platform or to external wallets. Since network fees may vary depending on the cryptocurrency, we recommend that you confirm the relevant fee amount before making a transfer.

1.4. Market Maker Service Fees: For transactions involving market makers, a market maker commission fee may be required.

1.5. Other Service Fees: Special fees may apply for additional services such as crypto asset storage, API usage, or professional services.

Detailed information on commissions and fees can be found at

  Commissions and fees may change from time to time, so it is recommended that you check them regularly. 

2.    Taxation

Income generated from the purchase, sale, transfer, and other services related to crypto assets may be subject to taxation in accordance with the applicable laws and regulations of the customer. OKX TR may apply relevant tax deductions and report to the competent authorities in compliance with its legal obligations. You should consult your own financial advisors regarding your individual tax obligations and fulfill your legal obligations accordingly.

INFORMATION ABOUT MARKET MAKERS AND LIQUIDITY PROVIDERS

STORAGE OF CUSTOMER CRYPTO ASSETS AND CASH

1. Storage of Crypto Assets on the Platform

Customer crypto asset balances are tracked on the institutional record-keeping system on a customer-by-customer basis, separate from the accounts of OKX TR Kripto Varlık Alım Satım Platformu Anonim Şirketi (“Company”). Cryptocurrencies belonging to customers may be stored collectively in one or more wallets by the Company, provided that such storage complies with the limitations set forth in the Circular on the Operating Procedures and Principles of Cryptocurrency Service Providers and Capital Adequacy (III-35/B.2).

2. Transfer of Cryptocurrencies to a Custody Institution

The Company shall enter into an agreement with at least one Custody Institution. The Custody Institutions with which the Company has entered into agreements shall be published on the Company's website and application. Customers' crypto assets shall be stored collectively on behalf of the Company, separately from the Custody Institution's own accounts. Customers are not required to enter into an external agreement with the Custody Institution.

In this context, the Company will enter into an agreement with the Custody Institution in accordance with Transitional Provision 1 of the III-35/B.1 Communiqué on the Establishment and Operation Principles of Crypto Asset Service Providers, and will ensure the necessary integration until December 31, 2025, unless otherwise regulated by the relevant official institutions.

3.    Crypto Assets Not Supported by Custody Institutions

If a custody institution cannot provide custody services for a crypto asset listed on the Company, the Company may, as a rule, store the relevant crypto asset for a maximum period of six months. At the end of this period, the relevant crypto assets will be transferred to the wallet addresses provided by the customer. If the customer does not provide a wallet address or cannot be reached, the Company may, at its discretion, sell the relevant crypto assets and transfer the proceeds to the customer's account or continue to store the crypto assets on the Company after informing the customer.

4.    Storage of Customer Cash

The customer's cash balance is tracked on a customer basis on the institutional record system, separate from the Company 's own accounts. Customer cash is held in the accounts of the following banks. The Company may also enter into agreements with banks other than those listed below, in which case the list below will be updated:

• Türkiye Vakıflar Bankası TAO

• T.C. Ziraat Bankası A.Ş. 

• Türkiye İş Bankası A.Ş. 

• Fibabanka A.Ş.

• Şekerbank A.Ş.  

• Türkiye Finans Katılım Bankası A.Ş.

INFORMATION REGARDING WHETHER CUSTOMER TRANSACTIONS ARE MATCHED AS COUNTERPARTY

Customer orders may be executed directly as counterparty by OKX TR Kripto Varlık Alım Satım Platformu Anonim Şirketi (“Company”). Customer orders may be executed by the Company directly from its own wallet outside the trading environment. Except for transactions conducted as part of liquidity provision and market-making activities, in transactions where the Company acts as the counterparty, sales are limited to the amount of crypto assets available in the Company’s wallets.

CUSTOMER NOTIFICATION

Dear Customer,

For detailed information about the terms, risks, and exceptional circumstances related to the services provided electronically by OKX TR TR Kripto Varlık Alım Satım Platformu Anonim Şirketi (“Company”), please review the General Risk Disclosure Form and the Principles Regarding the Risk Management System. 

In addition, in order to mitigate the effects of the aforementioned risks related to the services offered on the Company, the Company has adopted the following information security principles: integrity, non-repudiation, confidentiality, availability, identity verification, record keeping, and data reliability.

Customers should be cautious about the following issues in order to protect themselves from potential information security risks:

• Customers should ensure the accuracy of the information entered in relation to transactions carried out through the Company and should only carry out the transaction after confirming its accuracy.

• Customers should be knowledgeable about market trends and the risks of investing in crypto assets and should thoroughly research the crypto assets they intend to invest in.

• Before deciding to execute a transaction, they must analyze and understand all risks in the market and make decisions while considering these risks.

• Before conducting any transactions involving crypto assets, they must ensure that they are not under the influence of anyone who has manipulated the transaction for their own financial gain.

• Crypto asset transfer transactions are irreversible and cannot be refunded once the transaction has been completed, due to the nature of blockchain technology. Therefore, the accuracy of the wallet address to which the transfer will be made must be verified.

• It should be kept in mind that a wide range of risks may arise during the use of an internet-based system. In this context, without being limited to the following, some examples of risks faced by customers that may be mentioned to increase customer awareness are: malware infection; unauthorized access by third parties to customer information and digital assets; cyberattacks; AI-based attacks; social engineering attacks; errors related to the crypto asset network; computer viruses; communication interruptions; system failures and delays. In addition, other malicious software threats that could harm customers or their devices, such as spyware, Trojan horses, worms, and phishing, may also arise. These types of risks are changing every day with advancing technology and can take on different forms.

• It is necessary to check that the hardware, software, internet connection, and other environmental elements used are free from risks.