Feb 10, 2021 Trading service failure report

Published on Feb 20, 2021Updated on Apr 12, 20242 min read

1. System downtime description:
Between 5:37 am and 7:36 am UTC on Feb. 10, OKX detected abnormal behavior in terms of website access and trading features.
After troubleshooting, it was discovered that these abnormalities were a result of traffic overload and authentication service outage, affecting the web, app, and API servers.
OKX engineers responded urgently and managed to resume all functions by 7:36 am UTC on Feb. 10. The timeline for this incident is detailed below:
5:37 am UTC: OKX detected the system abnormalities. Market information and trading depth data was not displaying on the web and app interfaces, while the error message “server error” was returning intermittently with an “Invalid Authority” prompt on the API interface.
5:40 am UTC: OKX engineers discovered that the failures were caused by traffic overload, which resulted in authentication service outage and internal service calling timeouts. Urgent repairs were initiated.
7:36 am UTC: Trading features on web, app and API interfaces were resumed, and the market information display on the app interface was recovered.

2. What work do we do to ensure the stability of the OKX platform?

OKX provides 24/7 trading services and has been dedicated to making its trading system ultra-stable and smooth. However, given the complexity and unexpected abnormalities of a trading system with high performance, we cannot guarantee that the system will work perfectly at all times. However, we have been working hard to improve system stability and minimize the probability of downtime from all aspects, including:

1). We strengthen engineering quality assurance and optimize the test system. The code for new functions can be launched only after it runs stably for a period of time in demo trading.
2). We upgrade architecture. The high availability of multiple servers in various regions is being realized, with less downtime caused by hardware and software problems.
3). Hot upgrades will be realized in a stateless way, which reduces the impact of the upgrade on user transactions.

3. How to get updates from OKX?

(1) Once we detect failures, we will immediately publish failure notifications on the Status page.
(2)If there is any system upgrade scheduled, we will publish a notification on the Status page and notify users via market and community channels (API user community + regular user community). Meanwhile, API users can be notified of the updates by subscribing to System/Status channel.