What should I do if I deposit to the wrong address?

Published on Oct 15, 2024Updated on Oct 30, 20242 min read

Causes

  • The deposit address isn't associated with the OKX platform:

    • Due to user operational errors, these issues can't be addressed temporarily.

  • Deposits made to a major wallet address:

    • Require user verification before processing.

Learn more here.

Support and Recovery

  • If you realize that you’ve sent crypto to the wrong address or network, please submit a support ticket immediately.

Important Note: There's no guarantee of recovery for lost crypto, so always double-check the details before sending.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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Causes
Support and Recovery